Available to hire
I am a strategic marketing professional with 13+ years of building digital-first brands, data-driven campaigns, and customer loyalty ecosystems across the GCC. I specialize in CRM, loyalty, e-commerce growth, and cross-market brand partnerships, using AI-powered insights to drive engagement, retention, and revenue.
I blend analytical rigor with storytelling to craft meaningful, results-oriented marketing experiences. I lead cross-functional teams, optimize omnichannel journeys, and deliver measurable ROI for multi-market brands.
Language
English
Fluent
Work Experience
E-commerce App Marketing Lead – GCC at Tim Hortons
July 1, 2022 - PresentLead CRM and app marketing across six GCC markets, overseeing performance, retention, and user growth. Strengthened loyalty program, resulting in a 20% lift in repeat purchases and improved user frequency. Designed personalized journeys (push, email, SMS) achieving +30% engagement. Partnered with CEO, CFO, and FP&A to align marketing ROI with business goals and budget efficiency. Collaborated with agencies and market leads for omnichannel activation and brand consistency.
Marketing Executive at BOUNZ Rewards
August 1, 2021 - May 1, 2022Rolled out coalition loyalty campaigns driving shopper activation across online & in-store channels. Launched the first global brand awareness and loyalty campaign, boosting acquisition by 16%. Managed cross-platform social and digital campaigns, improving engagement and retention metrics. Coordinated agency partnerships for creative and campaign delivery.
Digital Strategist & Planner at Redberries Digital
January 1, 2018 - December 31, 2021Developed digital and e-commerce strategies for luxury, leisure, and tech clients. Increased ROI by 25–40% through optimized paid and performance campaigns. Managed full-funnel planning, from ideation to execution, across paid, earned, and owned media.
Sr. Account Manager at Adfactors PR
January 1, 2014 - December 31, 2018Led digital and PR strategies for ICICI Bank and CIBIL, enhancing brand engagement across platforms. Conducted market research, media analysis, and performance tracking for leadership reports. Launched influencer campaigns that doubled millennial engagement.
Social Media Business Strategist at Percept Ltd
January 1, 2011 - December 31, 2013Managed social and digital marketing for KidZania, VFS Global, and fashion retail clients. Led paid social campaigns driving brand awareness and conversions. Provided leadership insights and supported crisis communication strategies.
Education
Master’s in Marketing at N.L. Dalmia Institute, Mumbai
January 11, 2030 - January 1, 2017PG Diploma in Print Journalism & Communications at Mumbai
January 11, 2030 - January 1, 2009B.A. in Cognitive Psychology & Economics at Mumbai University
January 11, 2030 - January 1, 2007Qualifications
Customer Journey Mapping
January 11, 2030 - December 25, 2025Data Analytics
January 11, 2030 - December 25, 2025Growth Marketing
January 11, 2030 - December 25, 2025Communication & Leadership (LinkedIn & Coursera)
January 11, 2030 - December 25, 2025Industry Experience
Retail, Consumer Goods, Professional Services, Media & Entertainment, Software & Internet
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