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I am an AI-focused Site Reliability Engineer with experience building intelligent automation for incident management, root cause analysis, release operations, customer support, and enterprise search. At Zuora, I have developed practical agentic AI solutions that reduce alert noise, accelerate incident response, streamline RCA workflows, and improve support team efficiency. I enjoy combining Python, structured data, knowledge graphs, large language models, and workflow automation to solve complex operational problems.…I am an AI-focused Site Reliability Engineer with experience building intelligent automation for incident management, root cause analysis, release operations, customer support, and enterprise search. At Zuora, I have developed practical agentic AI solutions that reduce alert noise, accelerate incident response, streamline RCA workflows, and improve support team efficiency. I enjoy combining Python, structured data, knowledge graphs, large language models, and workflow automation to solve complex operational problems.

Nallan Chakravarthula Raghunandan

AI Engineer, Software Engineer, Developer, +2

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I am an AI-focused Site Reliability Engineer with experience building intelligent automation for incident management, root cause analysis, release operations, customer support, and enterprise search. At Zuora, I have developed practical agentic AI solutions that reduce alert noise, accelerate incident response, streamline RCA workflows, and improve support team efficiency. I enjoy combining Python, structured data, knowledge graphs, large language models, and workflow automation to solve complex operational problems.…I am an AI-focused Site Reliability Engineer with experience building intelligent automation for incident management, root cause analysis, release operations, customer support, and enterprise search. At Zuora, I have developed practical agentic AI solutions that reduce alert noise, accelerate incident response, streamline RCA workflows, and improve support team efficiency. I enjoy combining Python, structured data, knowledge graphs, large language models, and workflow automation to solve complex operational problems.

Available to hire

I am an AI-focused Site Reliability Engineer with experience building intelligent automation for incident management, root cause analysis, release operations, customer support, and enterprise search. At Zuora, I have developed practical agentic AI solutions that reduce alert noise, accelerate incident response, streamline RCA workflows, and improve support team efficiency. I enjoy combining Python, structured data, knowledge graphs, large language models, and workflow automation to solve complex operational problems.

Skills

Experience Level

Expert

Expert

Expert

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Expert

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Expert

Expert

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Expert

Expert

Expert

Expert

Expert

Intermediate

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Beginner

Work Experience

Enterprise Search Context Layer Developer

July 1, 2026 - Present

Developed an intelligent enterprise search platform supporting semantic and structured search across multiple data sources. Built an LLM-based multi-intent search planner to route queries across semantic search, SQL lookup, and direct retrieval. Designed a NebulaGraph knowledge graph containing metadata and relationships across different sources, improving query accuracy by 65%.

AI-Powered Support Ticket Intelligence Agent Developer

June 1, 2026 - Present

Developed Zendesk automation that classifies tickets, answers support queries, drafts first responses, and analyzes historical cases. Built agents to perform ticket-level root cause analysis, convert closed tickets into a reusable knowledge base, surface trend insights, and export reporting outputs. Integrated Grafana and PlayerZero MCP context to improve support assistance.

AI-Powered Release Management Agent Developer

March 1, 2026 - Present

Built a release management agent using structured release data, Jira and JQL context, Slack workflows, scheduled jobs, and notification routing. Implemented environment and product-feature filtering, change-management ticket analysis, reminders, escalations, on-demand reporting, and dynamic cron-job generation for proactive release updates.

AI-Powered Incident Management Agent Developer

January 1, 2026 - Present

Developed an incident management agent that automated acknowledgement, triage, routing, structured summaries, suspected impact analysis, change-ticket correlation, mitigation autofill, and human-in-the-loop approvals. Reduced early-phase incident handling effort by approximately 45 minutes per incident, representing about 65 hours of monthly savings.

AI-Powered Root Cause Analysis Agent Developer

October 1, 2025 - Present

Developed an RCA agent that automated the creation and synchronization of multi-section RCA documents using structured templates, Slack incident channels, Jira problem tickets, workflow automation, and human validation. Reduced RCA turnaround from days to minutes and saved approximately 60 to 120 minutes per incident. The agent also answered incident questions related to impact, timelines, and root causes.

AI-Powered Anomaly Detection Platform Developer

September 1, 2025 - Present

Built an unsupervised voting-based anomaly detection pipeline using six models, triggering alerts when at least four models agreed. Designed adaptive thresholding using statistical, stability, and distribution-based methods to align sensitivity with changing tenant behavior. Reduced customer alert noise by 80% and onboarded 110 customers.

Site Reliability Engineer at Zuora India Private Limited

July 1, 2025 - Present

Led AI-driven automation initiatives across customer reliability engineering and support operations. Built solutions for incident management, release management, root cause analysis, anomaly detection, support ticket intelligence, and enterprise search. Reduced customer alert noise by 80%, saved approximately 45 minutes per incident and 65 hours per month, reduced RCA turnaround from days to minutes, and improved response consistency across operational workflows.

GSOC Explorer Developer

February 1, 2024 - Present

Built a MERN-based application containing information about Google Summer of Code organizations, open issues, historical data, and repository activity. Implemented organization search and filtering, user login, bookmarking, APIs for data retrieval, and Excel export for bookmarked organizations.