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Entry-level, Remote UX designer with a Google UX Design Professional Certificate (Merit America/Coursera). Trained in empathy research, problem definition, ideation, and prototyping, with hands-on experience using user research methods, design sprints, and accessibility best practices. Brings 6 years of professional experience supporting data-heavy and customer-facing operations, with strengths in communication, presentation development, teamwork, and continuous process improvement—now focused on applying creativity and innovation to UX work.…Entry-level, Remote UX designer with a Google UX Design Professional Certificate (Merit America/Coursera). Trained in empathy research, problem definition, ideation, and prototyping, with hands-on experience using user research methods, design sprints, and accessibility best practices. Brings 6 years of professional experience supporting data-heavy and customer-facing operations, with strengths in communication, presentation development, teamwork, and continuous process improvement—now focused on applying creativity and innovation to UX work.

Nikita Mayfield

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Entry-level, Remote UX designer with a Google UX Design Professional Certificate (Merit America/Coursera). Trained in empathy research, problem definition, ideation, and prototyping, with hands-on experience using user research methods, design sprints, and accessibility best practices. Brings 6 years of professional experience supporting data-heavy and customer-facing operations, with strengths in communication, presentation development, teamwork, and continuous process improvement—now focused on applying creativity and innovation to UX work.…Entry-level, Remote UX designer with a Google UX Design Professional Certificate (Merit America/Coursera). Trained in empathy research, problem definition, ideation, and prototyping, with hands-on experience using user research methods, design sprints, and accessibility best practices. Brings 6 years of professional experience supporting data-heavy and customer-facing operations, with strengths in communication, presentation development, teamwork, and continuous process improvement—now focused on applying creativity and innovation to UX work.

Available to hire

Entry-level, Remote UX designer with a Google UX Design Professional Certificate (Merit America/Coursera). Trained in empathy research, problem definition, ideation, and prototyping, with hands-on experience using user research methods, design sprints, and accessibility best practices.

Brings 6 years of professional experience supporting data-heavy and customer-facing operations, with strengths in communication, presentation development, teamwork, and continuous process improvement—now focused on applying creativity and innovation to UX work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Beginner

Language

English

Fluent

Work Experience

Volunteer Presentation Editor at Light of the World Learning (LOTWL)

January 1, 2026 - June 30, 2026

Edited and optimized interactive Google Drive and PowerPoint presentation slides for faith-based children’s books and media. Balanced visual weights and typography hierarchies to create engaging, age-appropriate learning experiences.

Temporary QA Specialist & Data Entry Clerk at The Midtown Group/USDA

January 1, 2024 - April 30, 2024

Conducted comprehensive quality assurance reviews on multi-page applications and cross-referenced digital entries against physical client records to achieve a 90–100% error-free submission rate. Transcribed complex documentation (80–100 pages per file) into the company portal with strict data integrity to support timely distribution of financial benefits. Collaborated across departments to review, update, and submit finalized applications, improving processing workflows.

Ads Quality Rater at Welocalize, Inc.

October 1, 2023 - November 30, 2023

Reviewed advertisements across websites and social media to assess effectiveness and impact on user engagement. Assessed ads by scanning QR codes, analyzing audio and video content, and reviewing imagery to better understand how people interact with media. Submitted ratings to provide insights into customer perceptions and viewing/searching behaviors.

Jr. Claims Processor at Mary Kraft/Optum

March 1, 2022 - September 30, 2023

Analyzed and processed complex mental health claims from hospitals and facilities while strictly following Maryland regulations, medical standards, and Optum/UnitedHealthcare guidelines. Proposed process improvements to enhance policy/procedure documentation and improve operational flow across processing teams. Maintained compliance by monitoring legal updates and implementing workflow changes to safeguard data reliability and accuracy.

Customer Service Agent (Team 5) at American Logistics

November 1, 2020 - June 30, 2021

Coordinated personalized travel arrangements for members accessing medical and mental health services, improving satisfaction and support. Provided real-time transportation updates including driver ETAs, vehicle specifics, and identification details. Entered and maintained sensitive trip information with strict privacy protections. Addressed member inquiries and resolved concerns in high-pressure situations using clear communication and professionalism.