Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am Siyanda Majola, a dynamic operations and IT professional with over 10 years of experience founding and scaling a specialty coffee roastery, leading enterprise IT projects, and driving sales growth in competitive markets. I excel in end-to-end operations, troubleshooting, and delivering cost savings and efficiency gains through SOPs and automation. I thrive in bootstrapped and enterprise settings, building partnerships and cross-functional teams that deliver measurable results and strong stakeholder outcomes.…I am Siyanda Majola, a dynamic operations and IT professional with over 10 years of experience founding and scaling a specialty coffee roastery, leading enterprise IT projects, and driving sales growth in competitive markets. I excel in end-to-end operations, troubleshooting, and delivering cost savings and efficiency gains through SOPs and automation. I thrive in bootstrapped and enterprise settings, building partnerships and cross-functional teams that deliver measurable results and strong stakeholder outcomes.

Siyanda Majola

Sound Technician, Content Producer, Project Manager, +7





I am Siyanda Majola, a dynamic operations and IT professional with over 10 years of experience founding and scaling a specialty coffee roastery, leading enterprise IT projects, and driving sales growth in competitive markets. I excel in end-to-end operations, troubleshooting, and delivering cost savings and efficiency gains through SOPs and automation. I thrive in bootstrapped and enterprise settings, building partnerships and cross-functional teams that deliver measurable results and strong stakeholder outcomes.…I am Siyanda Majola, a dynamic operations and IT professional with over 10 years of experience founding and scaling a specialty coffee roastery, leading enterprise IT projects, and driving sales growth in competitive markets. I excel in end-to-end operations, troubleshooting, and delivering cost savings and efficiency gains through SOPs and automation. I thrive in bootstrapped and enterprise settings, building partnerships and cross-functional teams that deliver measurable results and strong stakeholder outcomes.

Available to hire

I am Siyanda Majola, a dynamic operations and IT professional with over 10 years of experience founding and scaling a specialty coffee roastery, leading enterprise IT projects, and driving sales growth in competitive markets. I excel in end-to-end operations, troubleshooting, and delivering cost savings and efficiency gains through SOPs and automation.

I thrive in bootstrapped and enterprise settings, building partnerships and cross-functional teams that deliver measurable results and strong stakeholder outcomes.

Language

English

Fluent

Work Experience

Owner & Operations Director at The Perfect Brew

December 1, 2024 - Present

Founded and self-funded a specialty coffee roastery and supplier; conducted independent supplier research; defined mission/vision; managed end-to-end operations including sales tracking, customer acquisition, cost monitoring, and inventory management; built partnerships with bean suppliers, designers, and marketing professionals to deliver a packaged product. Achieved 70% monthly customer retention and over 285k ZAR in sales, surpassing targets by 42.5%.

Technical Support Consultant at Core Peripherals (iStore Business)

November 1, 2023 - November 1, 2024

Processed 1,500+ tickets in Freshdesk/ServiceNow with 99% accurate logging/prioritization; onboarded over 5 new enterprise clients via POCs with Microsoft, JAMF, Mosyle partnerships; Led mass iPad adoption for Life Healthcare (500+ devices) nationwide; escalated <5% of tickets unnecessarily; implemented Intune automations (device setup, password recovery) reducing ticket volume by 40%; created 20+ SOP guides improving staff self-sufficiency.

Brand Ambassador at Atomic Marketing

April 1, 2023 - October 1, 2023

HiSense Brand Ambassador at HiFi Corp; Achieved over 285,000 ZAR in average Hisense sales, exceeding monthly target by 42.5%; conducted 10+ live demos; 35% conversion; collaborated with store staff on in-store Hisense zones; organized a Springboks World Cup Fans promo increasing footfall by 20%.

IT Administrative Assistant at Pholosong Regional Hospital

March 1, 2021 - March 1, 2023

Coordinated IT technicians; prioritized tickets; prepared IT dept reports; managed calendar; provided frontline hardware/software support; conducted IT inventory audits of assets valued at 500k+; led COVID-19 vaccine data capture station capturing data for thousands; delivered daily vaccination metrics to Ekurhuleni Health MMC.

Technical Producer at Serotone Projects

June 1, 2018 - February 1, 2021

Managed end-to-end audio production for two podcasts, a YouTube channel, and five musical acts; recorded, edited, and mixed dialogue, music, and sound design; oversaw studio operations, booking, and inventory; collaborated with hosts, artists, and producers; composed original music and create custom audio assets; implemented efficient workflows, templates, and backup systems to ensure consistent quality and fast turnaround.

Sound Technician Intern at SABC

August 1, 2016 - May 1, 2018

Radio productions: optimized live broadcasts by applying frequency response theory to balance multi-mic setups; reduced feedback by 40%; Television shows: integrated DAWs with Foley and ADR; Studio: calibrated acoustics; Outdoor events: deployed portable mixing consoles for live events, mitigating environmental noise.

Sales Consultant at dotsure.co.za

June 1, 2014 - July 1, 2015

Surpassed 25% quote-to-policy conversion target; delivered 600+ new policies annually; maintained high-volume outreach (60+ daily calls) and supported the digital sales strategy.