Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Marco Lopes Marcolopes, an IT professional based in Castletroy, Limerick. I bring hands-on experience across investigations, IT support, and operations, with a track record of improving safety, efficiency, and service delivery through data-driven decisions. I'm pursuing a Bachelor of Science in Computer and Information Science and a Microsoft Business Analyst Professional Certificate. I enjoy collaborating across teams to translate complex problems into practical technology solutions.…Hi, I'm Marco Lopes Marcolopes, an IT professional based in Castletroy, Limerick. I bring hands-on experience across investigations, IT support, and operations, with a track record of improving safety, efficiency, and service delivery through data-driven decisions. I'm pursuing a Bachelor of Science in Computer and Information Science and a Microsoft Business Analyst Professional Certificate. I enjoy collaborating across teams to translate complex problems into practical technology solutions.

Marco Lopes

Web Developer, Programmer, QA Engineer, +2





Hi, I'm Marco Lopes Marcolopes, an IT professional based in Castletroy, Limerick. I bring hands-on experience across investigations, IT support, and operations, with a track record of improving safety, efficiency, and service delivery through data-driven decisions. I'm pursuing a Bachelor of Science in Computer and Information Science and a Microsoft Business Analyst Professional Certificate. I enjoy collaborating across teams to translate complex problems into practical technology solutions.…Hi, I'm Marco Lopes Marcolopes, an IT professional based in Castletroy, Limerick. I bring hands-on experience across investigations, IT support, and operations, with a track record of improving safety, efficiency, and service delivery through data-driven decisions. I'm pursuing a Bachelor of Science in Computer and Information Science and a Microsoft Business Analyst Professional Certificate. I enjoy collaborating across teams to translate complex problems into practical technology solutions.

Available to hire

Hi, I’m Marco Lopes Marcolopes, an IT professional based in Castletroy, Limerick. I bring hands-on experience across investigations, IT support, and operations, with a track record of improving safety, efficiency, and service delivery through data-driven decisions.

I’m pursuing a Bachelor of Science in Computer and Information Science and a Microsoft Business Analyst Professional Certificate. I enjoy collaborating across teams to translate complex problems into practical technology solutions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Investigations Analyst at Uber Technologies

January 1, 2016 - Present

Investigated safety escalations and real-time incidents reported by rider/driver communities; served as cross-functional POC, coordinating internal teams and external stakeholders; ensured regulatory compliance with TfL and TFI mandates; maintained high KPI performance in a high-pressure environment.

Warehouse Logistics Coordinator at Covetrus

June 1, 2025 - December 1, 2025

Managed daily dockets, performed QA on packed orders, trained staff on the WMS, and coordinated with courier partners to ensure accurate and timely deliveries; built large-scale order pallets.

L2 Operations Engineer at A1 Telekoms Austria

January 1, 2025 - April 1, 2025

Extracted subscriber and billing data from Oracle databases; investigated system faults, automated job executions, and monitored performance with UC4/Linux; documented recurring incidents to identify root causes.

IT Support Engineer at TasTech Innovations

November 1, 2022 - July 1, 2024

Led development and support for hospital management and CRM platforms; resolved Jira and ServiceNow tickets on first contact; built data visualizations and integrated APIs to enhance enterprise apps.