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I am a results-driven customer relations professional with 3+ years of experience leading teams in a dynamic software development environment. I excel at building strong client relationships, driving KPI-based improvements, and delivering data-informed decisions that boost satisfaction and business performance. I hold a Bachelor's degree in Electrical and Electronic Engineering from the University of Jordan and have interned with multicultural teams across locations. I am proficient in CRM systems, data analysis, and effective communication, and I enjoy coaching teams, aligning stakeholders, and contributing to product and market growth.…I am a results-driven customer relations professional with 3+ years of experience leading teams in a dynamic software development environment. I excel at building strong client relationships, driving KPI-based improvements, and delivering data-informed decisions that boost satisfaction and business performance. I hold a Bachelor's degree in Electrical and Electronic Engineering from the University of Jordan and have interned with multicultural teams across locations. I am proficient in CRM systems, data analysis, and effective communication, and I enjoy coaching teams, aligning stakeholders, and contributing to product and market growth.

Nabeel Haddad

Project Manager, Production Manager, Studio Manager, +4

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I am a results-driven customer relations professional with 3+ years of experience leading teams in a dynamic software development environment. I excel at building strong client relationships, driving KPI-based improvements, and delivering data-informed decisions that boost satisfaction and business performance. I hold a Bachelor's degree in Electrical and Electronic Engineering from the University of Jordan and have interned with multicultural teams across locations. I am proficient in CRM systems, data analysis, and effective communication, and I enjoy coaching teams, aligning stakeholders, and contributing to product and market growth.…I am a results-driven customer relations professional with 3+ years of experience leading teams in a dynamic software development environment. I excel at building strong client relationships, driving KPI-based improvements, and delivering data-informed decisions that boost satisfaction and business performance. I hold a Bachelor's degree in Electrical and Electronic Engineering from the University of Jordan and have interned with multicultural teams across locations. I am proficient in CRM systems, data analysis, and effective communication, and I enjoy coaching teams, aligning stakeholders, and contributing to product and market growth.

Available to hire

I am a results-driven customer relations professional with 3+ years of experience leading teams in a dynamic software development environment. I excel at building strong client relationships, driving KPI-based improvements, and delivering data-informed decisions that boost satisfaction and business performance.

I hold a Bachelor’s degree in Electrical and Electronic Engineering from the University of Jordan and have interned with multicultural teams across locations. I am proficient in CRM systems, data analysis, and effective communication, and I enjoy coaching teams, aligning stakeholders, and contributing to product and market growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Arabic

Intermediate

Work Experience

Team Leader at Concentrix

June 1, 2022 - June 1, 2022

Mentored a team of 15+ representatives, leading to a 20% improvement in team performance metrics through targeted coaching and mentoring aligned with SLA compliance, CRM data accuracy, and knowledge-sharing. Improved customer satisfaction by 15% and customer effort score by 8% through KPI-driven performance and error reduction protocols to enhance overall customer service experience in a dynamic software development environment.

Team Leader at Concentrix

June 1, 2022 - October 30, 2025

Improved customer satisfaction by 15% and customer effort score by 8% through KPI-driven performance and error reduction protocols to enhance overall customer service experience in a dynamic software development environment. Mentored a team of 15+ representatives; managed operations with strong organizational skills and the ability to handle multiple priorities.

Intern Engineer at IATSE Organization

September 1, 2019 - September 1, 2019

Collaborated with multicultural teams and external contractors, achieving 100% of project milestones through organized coordination and dependable communication in a software development context. Delivered technical project reports, data analysis and presentation proficiency that contributed to a 17% improvement in decision-making and a 5% reduction in project delays while ensuring accurate record maintenance and commitment to quality resolutions.

Intern Engineer at IA TSE Organization

September 1, 2019 - September 1, 2019

Collaborated with multicultural teams and external contractors to achieve 100% of project milestones through organized coordination and dependable communication in a software development context. Delivered technical project reports with data analysis and presentation proficiency.