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Alinafe Nakoma

Available to hire

I am a proactive administrative professional with experience in customer service, front office operations and client relationship management.

About

I am a proactive administrative professional with experience in customer service, front office operations and client relationship management. I have learned to handle inquiries across multiple communication channels and to schedule meetings, maintain records, and provide practical solutions to client concerns. I also have experience in content creation and social media management, and I know how to navigate various social media platforms to support engagement and brand presence.

  • 2 years' experience
  • Joined January 2026

Industry experience

  • Professional Services
  • Healthcare
  • Education
  • Media & Entertainment

Work experience

Administrative Assistant · Fundo PayhubMay 2023 – Sep 2025 · 2 yrs 5 mos

Face-to-face inquiries from clients in a professional and courteous manner; Responded to client calls, messages and emails promptly; Scheduled and coordinated meetings between clients and management; Conducted regular client follow-ups to ensure satisfaction and service continuity; Assisted clients in resolving issues and provided solutions or referrals.

Education

Certificate of Education (MSCE) · Namulenga Secondary School, Malawi2014 – 2017
Public Health · Zomba Vocational College, Malawi2020 – 2021

Certifications and awards

Certificate in Digital and Social Media Management2026
Certificate in Digital and Social Media Management2026

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