Available to hire
I’m a data-driven E-commerce & Omnichannel professional with 6+ years of international experience scaling online sales and optimizing B2B/D2C supply chains.
I’m currently pursuing a Master’s in Omnichannel & Consumer Analytics at POLIMI GSoM. Based in Milan, I’m immediately available for Milan/EU-based opportunities, and I specialise in conversion funnels, backend operations, and cross-functional stakeholder management.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Fluent
Italian
Beginner
Work Experience
Senior Executive - Enterprise Sales Manager at BLG Group / Kazo Fashions / IBL International
January 1, 2022 - December 31, 2023Brand growth & expansion; Omnichannel strategy; Marketplace operations; Fashion supply chain & production; Market entry & distribution; Scaling; Performance analytics; Commercial negotiation; KPI dashboard
Customer Success Manager at Zilingo Global
January 1, 2019 - December 31, 2022Led enterprise requirements gathering with 25+ stakeholders; structured 15+ operational workflows; drove 30% YoY revenue growth through account expansion, pricing optimization, and upsell strategies; improved reporting efficiency by 25% via standardized dashboards; managed 10 associates across client delivery, analytics, onboarding; maintained 90–95% client retention
Fashion Merchandiser at Radnik Exports
January 1, 2018 - December 31, 2019Developed 100+ samples annually for global fashion brands (H&M, GAP, Ganni); reduced sampling costs by 15–20% through fabric and pattern optimization; ensured 95% buyer approval rate via quality alignment and timeline management
PR & Brand Expansion Consultant at Grazia Communications
January 1, 2018 - December 31, 2019PR support & beauty brand expansion and distribution strategy
E-commerce Operations Specialist at Eshop Box E-commerce Pvt Ltd
January 1, 2022 - December 31, 2023Senior Executive Enterprise Account Manager
January 1, 2022 - December 31, 2023D2C - Ecommerce Operations, Omnichannel Strategy, KPI performance reporting, inventory & supply chain alignment, cross-functional coordination, competitive benchmarking, stakeholder management.
Customer Success Manager
January 1, 2019 - December 31, 2022Led requirement gathering with 25+ international stakeholders to structure and execute 15+ complex operational workflows. Improved reporting and analytics efficiency by 25% by building and standardizing dashboards to extract actionable business insights. Coordinated cross-functional teams (analytics, onboarding, and logistics delivery) to maintain a 90-95% client retention rate.
Co-founder at Mojos to Re (E-commerce)
January 1, 2018 - December 31, 2019Built and managed D2C apparel e-commerce operations; led business expansion in Italy; PR support & beauty brand expansion and distribution strategy.
Education
Bachelor of Science at Lady Irwin College, University of Delhi
January 11, 2030 - March 25, 2026Master's in International Marketing Management – Omnichannel & Consumer Analytics at Politecnico di Milano
January 1, 2023 - January 1, 2025Master’s in Omnichannel & Consumer Analytics at POLIMI GSoM
January 11, 2030 - June 2, 2026Bachelor of Science in Fabric and Apparel Science at Lady Irwin College, University of Delhi
January 11, 2030 - June 2, 2026Qualifications
Industry Experience
Consumer Goods, Retail, Media & Entertainment, Software & Internet, Wholesale & Distribution, Professional Services, Other
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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