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Marketing and events professional with four years of experience at Amazon, delivering projects across operations, programme management, marketing operations and international events through a Chartered Management Degree Apprenticeship. Recognised for taking initiative, leading process improvements, creating resources adopted across teams, and representing Amazon at international exhibitions. Co-Chair of the London Apprenticeship Ambassador Network, leading careers initiatives and employer events in partnership with organisations including the Mayor’s Fund for London. Motivated by work that brings together creativity, commercial thinking and meaningful impact, and seeking a marketing or events role to build engaging campaigns, strengthen brands and deliver memorable experiences.…Marketing and events professional with four years of experience at Amazon, delivering projects across operations, programme management, marketing operations and international events through a Chartered Management Degree Apprenticeship. Recognised for taking initiative, leading process improvements, creating resources adopted across teams, and representing Amazon at international exhibitions. Co-Chair of the London Apprenticeship Ambassador Network, leading careers initiatives and employer events in partnership with organisations including the Mayor’s Fund for London. Motivated by work that brings together creativity, commercial thinking and meaningful impact, and seeking a marketing or events role to build engaging campaigns, strengthen brands and deliver memorable experiences.

Naomi O

Project Manager, Marketing Strategist, Content Producer, +5

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Marketing and events professional with four years of experience at Amazon, delivering projects across operations, programme management, marketing operations and international events through a Chartered Management Degree Apprenticeship. Recognised for taking initiative, leading process improvements, creating resources adopted across teams, and representing Amazon at international exhibitions. Co-Chair of the London Apprenticeship Ambassador Network, leading careers initiatives and employer events in partnership with organisations including the Mayor’s Fund for London. Motivated by work that brings together creativity, commercial thinking and meaningful impact, and seeking a marketing or events role to build engaging campaigns, strengthen brands and deliver memorable experiences.…Marketing and events professional with four years of experience at Amazon, delivering projects across operations, programme management, marketing operations and international events through a Chartered Management Degree Apprenticeship. Recognised for taking initiative, leading process improvements, creating resources adopted across teams, and representing Amazon at international exhibitions. Co-Chair of the London Apprenticeship Ambassador Network, leading careers initiatives and employer events in partnership with organisations including the Mayor’s Fund for London. Motivated by work that brings together creativity, commercial thinking and meaningful impact, and seeking a marketing or events role to build engaging campaigns, strengthen brands and deliver memorable experiences.

Available to hire

Marketing and events professional with four years of experience at Amazon, delivering projects across operations, programme management, marketing operations and international events through a Chartered Management Degree Apprenticeship. Recognised for taking initiative, leading process improvements, creating resources adopted across teams, and representing Amazon at international exhibitions.

Co-Chair of the London Apprenticeship Ambassador Network, leading careers initiatives and employer events in partnership with organisations including the Mayor’s Fund for London. Motivated by work that brings together creativity, commercial thinking and meaningful impact, and seeking a marketing or events role to build engaging campaigns, strengthen brands and deliver memorable experiences.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Marketing Operations & Events Specialist at Amazon, London

March 1, 2025 - Present

Supported the creation and implementation of four strategic email templates for dynamic pricing notifications, driving €56,691 in revenue over 8 weeks with a 39% open rate and 18% intent rate from 1,135 emails. Optimized weekly Lead Pipeline reporting, reducing Time-to-Contact for sales leads from 5 days to 3.8 days and strengthening cross-functional collaboration to enable data-driven decision making. Analyzed responses from two quarterly Customer Satisfaction surveys for Amazon Freight in 2025, delivering tailored reports to ENT, SMB and MSM sales teams and ensuring 100% distribution of £30 gift card incentives. Implemented a project management tool to track 26 operational/ strategic requests with 100% on-time completion. Co-developed an AI-powered 'Nurture Bot' for content categorization of the newsroom, delivering classifications (Funnel Position, Brand Pillar, Market Segment) and generating targeted email copy variations.

Co-Chair (Volunteer) at London Apprenticeship Ambassador Network

May 1, 2024 - Present

Co-led volunteering initiatives since May 2024, driving regional engagement and public-facing events; collaboration with the Department for Education and later the Department for Work and Pensions to promote apprenticeships.

Electric Vehicle Operations, Planning & Performance Team at Amazon, London

January 1, 2024 - March 31, 2025

Owned the EV Performance Metric ‘Number of EVs reaching 0%’ for the EUI and supported management of Amazon’s European EV fleet performance. Conducted in-depth EV data analysis, identifying patterns and delivering actionable insights to Global Fleet & Products. Coached Area and Shift managers on best practices to improve EV KPIs and engaged with Mercedes-Benz’s vehicle team on the EU Optimization Project to reduce battery malfunctions. Led weekly calls with delivery stations across Europe, coordinating learning resources and ensuring resolutions; contributed to the Electrification of Amazon’s fleet in Europe as part of BAU through collaboration and project management.

Shift Manager, Delivery Operations at Amazon, Manchester

September 1, 2023 - January 31, 2024

Monitored and audited plans for Delivery Service Partners, including staffing, schedules, quality initiatives and performance levels. Promoted best practices and continuous improvement in health and safety and productivity. Reviewed on-the-road capacity during peak periods and conducted performance reviews with Delivery Service Partners.

Amazon | Chartered Management Degree Apprentice (rotational across Operations, Programme Management, Marketing Operations & Events) at Amazon

September 1, 2022 - June 30, 2026

Delivered projects across operations, programme management and marketing operations/events. Represented Amazon as the sole Marketing representative at Ecommerce Berlin, coordinating booth operations, agency partners and on-site delivery at a 14,000-attendee exhibition. Independently improved Amazon Freight’s Time to Contact process, reducing average response times from 5.0 to 3.8 days in one quarter. Designed and presented an Events Playbook to senior Sales and Marketing leaders, creating a standardised resource used across the team. Supported integrated marketing campaigns influencing more than €56,000 in commercial revenue and produced reporting improving sales visibility across European markets. Planned and delivered National Apprenticeship Week Insight Day with the Mayor’s Fund for London, welcoming around 50 students to Amazon HQ, and created an Apprenticeship Hub to mentor colleagues through applications.

Operations Supervisor at Amazon, Manchester

September 1, 2022 - September 30, 2023

Rotated across Night, Morning and Afternoon shifts; led daily stand-up meetings to communicate progress and shift expectations. Drove health and safety initiatives and maintained compliance. Founded an onsite 'Associate Apprenticeship Hub' to develop warehouse associates; 4 of the 7 participants secured full-time apprenticeships. Led the 'Stower-Error' project which improved KPIs by 16% for 4 consecutive weeks during peak hiring. Produced weekly reports to monitor policy compliance and analytics.

Events Assistant at Hilton Hotel, London

June 1, 2022 - September 30, 2022

Assisted in planning, coordinating and executing events, including corporate conferences and seasonal celebrations; gained experience in stakeholder management and delivering a high-quality attendee experience.

Customer Assistant at Marks & Spencer, London

November 1, 2021 - September 30, 2022

Delivered customer service across Groceries, Clothing and Bakery; resolved inquiries and complaints, developing strong interpersonal and problem-solving skills relevant to retail operations.