Md. Nasir Bappy

Drove B2B business growth across European markets through strategic prospecting, targeted outreach, and market expansion initiatives. Generated and qualified high-value leads via cold email campaigns, outbound prospecting, and relationship building. Managed the end-to-end business development cycle from lead generation and pipeline management through negotiation and deal closure, while maintaining accurate CRM records, tracking key performance metrics, and driving consistent revenue growth through effective client engagement.

Led B2B business development and growth, driving outreach and cold email campaigns while building strong client relationships. Managed the full business development cycle, including lead generation, pipeline management, negotiation, and deal closure. Ensured accurate CRM records, monitored key performance metrics, and implemented client engagement strategies to support consistent revenue growth and business opportunities.

Managed high-volume B2C sales and customer support by handling 4,000+ inbound/outbound calls and 2,000+ text messages monthly using automated and manual dialing tools. Consistently achieved 100%+ of annual sales targets, contributing to an average annual sales performance exceeding AUD 120K through proactive customer engagement, upselling, and relationship management. Maintained a 95% customer satisfaction rate by providing effective product guidance, order management, and timely issue resolution. Collaborated with cross-functional teams to improve service delivery while keeping accurate CRM records and ensuring consistent follow-up throughout the customer journey.