Natalia Arguello

Handled guests’ requests and inquiries via phone calls and digital channels, ensuring prompt and personalized service. Coordinated restaurant reservations, requests, and reports through the hotel’s internal systems. Facilitated communication among internal departments to maintain a seamless guest experience. Updated guests’ profiles on Opera and other internal systems. Documented service inconsistencies and created reports of opportunities for growth.

Gestione delle richieste; contatto con i clienti tramite canali telefonici e digitali; supporto alle comunicazioni interne e aggiornamento di profili e report.

Created and maintained style guides, term bases, and translation memories across multilingual projects. Translated and reviewed documents in corporate communications, public notices, healthcare, education, and social services. Translated, edited, and synchronized subtitles for institutional, educational, and trailer videos. Provided feedback on language use and structure to vendors and external teams via scorecards. Conducted LQA, brand analysis, and RCA in response to client feedback. Reviewed human and AI-generated content for Marketing. Tested CAT tools and performed technical link checks for surveys and websites.