I am a friendly and experienced customer service professional with a Bachelor of Arts in History. I focus on creating positive interactions with the public by emphasizing courtesy and patience. I have been consistently praised by my supervisors, colleagues and customers for delivering a pleasant and efficient experience, while handling occasionally difficult clients. My background includes seasonal and part-time roles at Longwood Gardens and Acme Markets, where I provided directions, information, and a friendly, approachable face, and I have experience handling data entry tasks and cashier duties in fast-paced environments.

Natalie C. Hensley

I am a friendly and experienced customer service professional with a Bachelor of Arts in History. I focus on creating positive interactions with the public by emphasizing courtesy and patience. I have been consistently praised by my supervisors, colleagues and customers for delivering a pleasant and efficient experience, while handling occasionally difficult clients. My background includes seasonal and part-time roles at Longwood Gardens and Acme Markets, where I provided directions, information, and a friendly, approachable face, and I have experience handling data entry tasks and cashier duties in fast-paced environments.

Available to hire

I am a friendly and experienced customer service professional with a Bachelor of Arts in History. I focus on creating positive interactions with the public by emphasizing courtesy and patience.

I have been consistently praised by my supervisors, colleagues and customers for delivering a pleasant and efficient experience, while handling occasionally difficult clients. My background includes seasonal and part-time roles at Longwood Gardens and Acme Markets, where I provided directions, information, and a friendly, approachable face, and I have experience handling data entry tasks and cashier duties in fast-paced environments.

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Language

French
Intermediate

Work Experience

Guest Service Associate at Longwood Gardens
January 1, 2018 - January 1, 2018
Seasonal position providing information and directions to visitors, performing cleaning duties, and assisting park staff.
Data Entry at Highmark (via neurodiverse staffing agency)
April 1, 2020 - April 1, 2020
Finding and correcting data errors in an office environment.
Cashier at Acme Markets (Newtown Square)
August 1, 2024 - August 1, 2024
Scanned and bagged groceries, beer and wine; maintained friendly, approachable service and supported store operations.
Public-facing/Seasonal Staff at Longwood Gardens
August 1, 2024 - August 1, 2024
Seasonal position as a public-facing team member; provided directions and information to visitors, supported park operations.
Guest Service Associate at Longwood Gardens
January 31, 2018 - January 31, 2018
Gave directions and provided information to visitors; performed cleaning duties; assisted park staff.
Data Entry at Highmark (via neurodiverse staffing agency)
March 1, 2020 - March 1, 2020
Finding and correcting data errors in an office environment.
Cashier at Acme Markets (Newtown Square)
June 1, 2024 - June 1, 2024
Scanned and bagged groceries, beer and wine; provided a friendly and approachable face for Acme and its parent company Albertsons Inc.
Seasonal Guest Services at Longwood Gardens
August 1, 2024 - August 1, 2024
Seasonal role serving as the public face; gave directions and information to visitors; performed cleaning duties; assisted park staff.
Personal Aid (Volunteer) at Eldernet Assistance Program
December 31, 2011 - December 31, 2011
Helped an elderly blind woman with organizing and reading mail.
Personal Aid (Volunteer) at Eldernet Assistance Program
December 31, 2016 - December 31, 2016
Performed household chores and provided emotional support for an elderly woman with a respiratory illness.
Guidance Services - Volunteer at Prysm (LGBTA Youth Center)
December 31, 2016 - December 31, 2016
Chaperoned events, led discussions and group guidance sessions.
Phone Bank Organizational Assistant at PA Competes
October 31, 2015 - October 31, 2015
Phone bank organizational assistance for the campaign.

Education

Bachelor of Arts at West Chester University
January 11, 2030 - January 1, 2015
Bachelor of Arts at West Chester University
January 11, 2030 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Education, Healthcare, Professional Services, Media & Entertainment, Non-Profit Organization