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Marketing communication graduate with 3+ years of experience in social media and digital marketing. Experienced managing social media accounts, creating content calendars, writing captions and scripts, and producing short-form photo/video content for platforms like Instagram, TikTok, and Reels. Skilled in end-to-end content production—from planning and shooting to editing and publishing—using tools such as Canva and CapCut. Also strong in customer service and community engagement through DMs and comments, with a creative mindset focused on brand consistency and growth.…Marketing communication graduate with 3+ years of experience in social media and digital marketing. Experienced managing social media accounts, creating content calendars, writing captions and scripts, and producing short-form photo/video content for platforms like Instagram, TikTok, and Reels. Skilled in end-to-end content production—from planning and shooting to editing and publishing—using tools such as Canva and CapCut. Also strong in customer service and community engagement through DMs and comments, with a creative mindset focused on brand consistency and growth.

Natasha

Video Editor, Content Producer, Content Creator, +2

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Marketing communication graduate with 3+ years of experience in social media and digital marketing. Experienced managing social media accounts, creating content calendars, writing captions and scripts, and producing short-form photo/video content for platforms like Instagram, TikTok, and Reels. Skilled in end-to-end content production—from planning and shooting to editing and publishing—using tools such as Canva and CapCut. Also strong in customer service and community engagement through DMs and comments, with a creative mindset focused on brand consistency and growth.…Marketing communication graduate with 3+ years of experience in social media and digital marketing. Experienced managing social media accounts, creating content calendars, writing captions and scripts, and producing short-form photo/video content for platforms like Instagram, TikTok, and Reels. Skilled in end-to-end content production—from planning and shooting to editing and publishing—using tools such as Canva and CapCut. Also strong in customer service and community engagement through DMs and comments, with a creative mindset focused on brand consistency and growth.

Available to hire

Marketing communication graduate with 3+ years of experience in social media and digital marketing. Experienced managing social media accounts, creating content calendars, writing captions and scripts, and producing short-form photo/video content for platforms like Instagram, TikTok, and Reels.

Skilled in end-to-end content production—from planning and shooting to editing and publishing—using tools such as Canva and CapCut. Also strong in customer service and community engagement through DMs and comments, with a creative mindset focused on brand consistency and growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

Work Experience

Freelance Video Editor & Content Creator

July 1, 2025 - Present

Edited TikTok and Reels content, created content concepts and scripts, and edited short-form videos for beauty, haircare, lifestyle, and personal branding. Developed motion typography, and edited/polished short-form video content for social platforms.

Content Specialist at Kleativé Agency

December 1, 2024 - July 31, 2025

Managed and maintained social media accounts (Instagram) including monthly content planning, content calendars, content curation, community engagement, and scheduled uploads. Conducted content production such as photo and video shooting, wrote captions and on-screen text for short-form videos, and planned and executed consistent posting schedules aligned with brand objectives. Acted as an on-camera talent for selected brand content, supporting content scheduling, community engagement, and maintaining brand consistency across deliverables.

Content Specialist at Kleativ Agency

December 1, 2024 - July 1, 2025

Managed and maintained social media accounts (Instagram), including monthly content planning aligned with brand objectives. Conducted content production (photo and video shoots), managed content uploads across platforms, and wrote captions plus on-screen text for short-form videos. Created and maintained content calendars to ensure consistent posting. Acted as an on-camera talent for selected brand content, supporting content curation, scheduling, and community engagement.

Content Creator / Social Media Specialist (Online) at Mart - September 2024

September 1, 2024 - Present

Content Creator / Social Media Specialist (Online) at PT NEST SUKSES PIK 2 (Transfer from PT. Telur Emas)

March 1, 2024 - September 30, 2024

Social Media Specialist / Customer Service Online at PT. TEKNOLOGI PIN TAR RETAIL

September 1, 2021 - August 31, 2022

Responded promptly to customer inquiries via email, chat, and social media; provided accurate information using appropriate methods and tools. Handled customer complaints, offered suitable solutions and alternatives within time limits, and followed up to ensure resolution. Managed end-to-end social media content production: monthly content plans and content calendars aligned with brand objectives and marketing campaigns; created content briefs, scripts, captions, and creative concepts; coordinated and executed content production including photo/video shoots; edited and optimized content for Instagram, TikTok, Facebook, and other channels; scheduled, uploaded, and published content while ensuring brand guideline consistency; monitored content performance and audience engagement to improve future strategies.

Social Media Specialist at PT Telkom Pita Reta Il (exact company name as in resume is unclear)

September 1, 2021 - August 31, 2022

Responded promptly to customer inquiries via email/chat/social media; provided accurate information using appropriate tools and methods. Handled complaints with suitable solutions and alternatives within time limits and followed up to ensure resolution. Managed end-to-end social media content production (planning through publication), including monthly content plans and calendars aligned with brand objectives and marketing campaigns. Created content briefs, scripts, captions, and creative concepts; coordinated and executed content shoots; edited and optimized content for Instagram, TikTok, Facebook, and other channels; monitored performance and audience engagement to improve future strategies.

Event Customer Service Representative (Contract-Based) at Halosis

April 1, 2021 - May 31, 2021

Provided event participation and service information to customer inquiries. Managed and updated accurate customer and tenant data in the company database. Followed up with UMKM tenants to ensure completion of registration and event requirements. Coordinated communication among customers, tenants, and the event team to support smooth event operations. Assisted with administrative tasks and maintained organized event documentation.

Customer Service Online at PT. Otten Coffee

November 1, 2019 - February 29, 2020

Customer Service Online at PT Otten Coffee

November 1, 2019 - February 29, 2020

Responded promptly to customer inquiries via email/chat/social media. Provided accurate, valid, and complete information using appropriate methods and tools. Handled customer complaints with suitable solutions and alternatives within time limits, and followed up to ensure resolution.

Front Office Administrator at PT. PACTO CONVEX

December 1, 2018 - November 30, 2019

Welcomed and assisted visitors, clients, and guests professionally. Managed incoming calls and email, supported front-desk operations, maintained employee attendance records, and prepared attendance reports. Assisted with administrative tasks such as document filing and data entry, coordinated internal communications, and supported daily office operations.

Front Office Administrator at PT PACTO Convex (exact company name as in resume is unclear)

December 1, 2018 - November 30, 2019

Welcomed and assisted visitors, clients, and guests professionally. Managed incoming calls and emails and handled general front desk operations. Maintained employee attendance records and prepared attendance reports. Assisted with administrative tasks such as document filing and data entry, and supported internal communications and daily office operations.

Customer Service Online at PT. RAMAYANA LESTARI SENTOSA, TBK.

August 1, 2016 - September 30, 2018

Responded promptly to customer inquiries via email, chat, and social media, providing accurate and complete information. Handled customer complaints by providing appropriate solutions and alternatives within the given time limits and followed up to ensure resolution.

Customer Service Online at PT Ramayana Lestari Sentosa, Tbk

August 1, 2016 - September 30, 2018

Responded promptly to customer inquiries via email/chat/social media and provided accurate, valid, and complete information using the appropriate methods and tools. Handled customer complaints with appropriate solutions and alternatives within time limits and followed up to ensure resolution.