Available to hire
MBA qualified leader with 10+ years in B2B SaaS and a track record of turning strategy into execution. My sweet spot is the intersection of operations, sales enablement, and people management: I design and run programs that improve consistency, productivity, and customer outcomes. I have managed cross functional teams up to 50, built enablement frameworks for large partner and customer ecosystems, and created training content that is easy to adopt and repeat. I can support you with project planning and delivery, process and documentation, onboarding design, training delivery, performance cadences, and stakeholder communication, all with a practical, no noise approach. Website not available. Sign in: https://www.twine.net/signup
Skills
Language
English
Fluent
Greek, Modern
Fluent
Work Experience
Head of Business Operations at CX Ltd
January 1, 2022 - February 1, 2025Led cross-functional execution across Sales, Customer Success, Technical Support, Business Analytics, and Training for a 50-person global workforce. Designed and governed partner operating model, including tiering, certification, enablement, and product feedback loops. Built executive briefs, reports, and decision memos for CEO and leadership; translated leadership decisions into owners, timelines, and follow-up. Owned OKR and KPI operating cadence with weekly reviews and monthly reporting. Built Power BI dashboards from ERP data to track performance, risk, and execution progress. Directed cross-functional execution across Product, Finance, Technical Operations, ERP, and Marketing to convert field insights into prioritized, shipped items. Created partner onboarding and enablement programs, including commercial governance, standards, and licensing model changes. Established staff onboarding programs and owned recruitment and compensation planning. Managed payroll inputs and variable pay
Sales Operations Manager at CX Ltd
January 1, 2018 - January 1, 2022Promoted to own Sales and Customer Success model; standardized processes, embedded operating cadence, and coached across multicultural markets and partner channels. Managed partner program delivery across network, including tiering, onboarding, enablement, and partner support. Aligned Product, Marketing, and ERP to priorities, resolved execution gaps, and improved partner-facing outcomes. Led hiring, onboarding, and development for the Sales and Customer Success team. Built partner-facing enablement assets, including playbooks and enablement workshops, to improve activation. Created SOP libraries reducing delivery variance and standardizing delivery across own departments.
Channel Manager at 3CXLtd
January 1, 2015 - January 1, 2018Onboarded, enabled, and supported strategic partners; accelerated ramp-up through training, playbooks, and sales support. Joined partner-led customer presentations and deal cycles, supporting discovery, demos, objections, and closing. Grew partner revenue through joint GTM execution, account planning, and partner performance management. Expanded partner network across the UK and US while consistently exceeding annual sales targets.
Customer Service and Fraud Monitoring at FBME Bank
January 1, 2013 - December 31, 2014Customer service and fraud monitoring responsibilities within a financial services environment.
Bank Teller at CDB Bank
January 1, 2011 - December 31, 2013Bank teller duties including cash handling, customer service, and daily banking operations.
Executive Assistant to CEO at Louis Group
January 1, 2009 - December 31, 2011Provided executive-level support to the CEO, coordinating calendars, communications, and project initiatives.
Credit Controller at EF Easy Finance (Société Générale Group)
January 1, 2008 - December 31, 2009Credit control responsibilities within a financial services organization.
Education
Executive MBA at The University of Manchester, Global Executive MBA – Distinction
January 1, 2024 - January 1, 2025Diploma – Marketing Management at CIM - Cyprus Business School, Marketing Management Diploma – Distinction
January 1, 2020 - January 1, 2021Trainer Certification at HRDA Accredited
January 1, 2026 - February 9, 2026Qualifications
Trainer Certification, HRDA Accredited
January 1, 2026 - February 9, 2026Marketing Management Diploma – CIM Cyprus Business School
January 1, 2020 - January 1, 2021Global Executive MBA – The University of Manchester
January 1, 2024 - January 1, 2025Industry Experience
Software & Internet, Media & Entertainment, Professional Services, Financial Services
Skills
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