Natavan Sadigova
I am Natavan Sadigova, a highly motivated professional with over 8 years of experience in business process management, analysis, and customer service.
About
I am Natavan Sadigova, a highly motivated professional with over 8 years of experience in business process management, analysis, and customer service. I specialize in developing, implementing, and monitoring business processes, ensuring compliance with internal and ISO standards, and identifying operational risks. I excel at collaborating with cross-functional teams, initiating improvements, and delivering results in dynamic environments.
In my work, I have partnered with IT, operations and finance to streamline workflows, manage ISO-related activities, and implement changes in ERP and other systems. I am committed to continuous learning and applying best practices to optimize performance and customer satisfaction.
- 12 years' experience
- Joined January 2026
Skills· 2
Languages
- EnglishAdvanced
- RussianAdvanced
- AzerbaijaniFluent
Industry experience
- Financial Services
- Telecommunications
- Software & Internet
- Professional Services
- Other
Work experience· 8 roles
Development or updating of procedures, flowcharts, work instructions, regulations; distribution of the list of business processes by responsible structures; monitoring and evaluating business processes.
Conducting negotiations on creation of new business processes; development/updating of flowcharts; monitoring and evaluating business processes; distribution of the list of business processes by responsible structures; implementation of IT changes; ISO systematization control; solving problems in IT systems and modules.
Negotiations for new processes; development or updating procedures; distribution of processes by responsible structures; reporting operational risks or incidents; solving IT systems and modules issues; preparing/revision/approval of forms for a new insurance product; analysis of change requests from Agile squads; follow-up of User Stories and testing in the live system.
Education
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