I am Natavan Sadigova, a highly motivated professional with over 8 years of experience in business process management, analysis, and customer service. I specialize in developing, implementing, and monitoring business processes, ensuring compliance with internal and ISO standards, and identifying operational risks. I excel at collaborating with cross-functional teams, initiating improvements, and delivering results in dynamic environments. In my work, I have partnered with IT, operations and finance to streamline workflows, manage ISO-related activities, and implement changes in ERP and other systems. I am committed to continuous learning and applying best practices to optimize performance and customer satisfaction.

Natavan Sadigova

I am Natavan Sadigova, a highly motivated professional with over 8 years of experience in business process management, analysis, and customer service. I specialize in developing, implementing, and monitoring business processes, ensuring compliance with internal and ISO standards, and identifying operational risks. I excel at collaborating with cross-functional teams, initiating improvements, and delivering results in dynamic environments. In my work, I have partnered with IT, operations and finance to streamline workflows, manage ISO-related activities, and implement changes in ERP and other systems. I am committed to continuous learning and applying best practices to optimize performance and customer satisfaction.

Available to hire

I am Natavan Sadigova, a highly motivated professional with over 8 years of experience in business process management, analysis, and customer service. I specialize in developing, implementing, and monitoring business processes, ensuring compliance with internal and ISO standards, and identifying operational risks. I excel at collaborating with cross-functional teams, initiating improvements, and delivering results in dynamic environments.

In my work, I have partnered with IT, operations and finance to streamline workflows, manage ISO-related activities, and implement changes in ERP and other systems. I am committed to continuous learning and applying best practices to optimize performance and customer satisfaction.

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Experience Level

Language

English
Advanced
Russian
Advanced
Azerbaijani
Fluent

Work Experience

Business Process Management at PASHA Capital Investment Company CJS
September 1, 2024 - Present
Development or updating of procedures, flowcharts, work instructions, regulations; distribution of the list of business processes by responsible structures; monitoring and evaluating business processes.
Business Process Analysis and Management at Azerbaijan International Telecom LLC
January 1, 2024 - September 1, 2024
Conducting negotiations on creation of new business processes; development/updating of flowcharts; monitoring and evaluating business processes; distribution of the list of business processes by responsible structures; implementation of IT changes; ISO systematization control; solving problems in IT systems and modules.
Business Process Management at PASHA Life Insurance OJSC
January 1, 2022 - December 31, 2023
Negotiations for new processes; development or updating procedures; distribution of processes by responsible structures; reporting operational risks or incidents; solving IT systems and modules issues; preparing/revision/approval of forms for a new insurance product; analysis of change requests from Agile squads; follow-up of User Stories and testing in the live system.
Customer Service & Claims Department at PASHA Life Insurance OJSC
June 1, 2017 - June 1, 2022
Preparation of life insurance contracts for borrowers; preparation of proposals/certificates on IT platform; submission of offers/certificates to customers via email; approval of proposals/certificates on the IT platform; transfer of credit card orders to the bank; monitoring of customers’ receivables; obtaining relevant documents for contract termination.
Sales Channels at Kapital Bank OJSC
December 1, 2015 - June 1, 2017
Managed and supported sales channel operations; contributed to channel performance improvements.
Intern at Institute of Control Systems
October 1, 2014 - December 1, 2015
Assisted with control systems projects and administrative tasks during internship.
Customer Service and Claims Department at PASHA Life Insurance OJSC
June 1, 2017 - June 30, 2022
Preparation of life insurance contracts of borrowers; Preparation of proposals/certificates on the IT platform; Submission of offers/certificates to customers via e-mail; Approval of proposals/certificates on the IT platform; Transfer of credit card orders to the bank; Monitoring of customers' receivables; Obtaining relevant documents from clients for contract termination.
at Institute of Control Systems
October 1, 2014 - December 1, 2015

Education

MBA in Management at Azerbaijan State University of Economics
January 1, 2014 - January 1, 2016
Bachelor’s in International Economic Relations at Azerbaijan State University of Economics
January 1, 2010 - January 1, 2014
Master’s in MBA Management at Azerbaijan State University of Economics
January 1, 2014 - January 1, 2016
Bachelor’s in International Economic Relations at Azerbaijan State University of Economics
January 1, 2010 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Telecommunications, Software & Internet, Professional Services, Other