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I'm a results-driven professional with a strong background in application support, backend development, and IT operations. Over the past 9+ years, I have managed enterprise-grade systems, optimized data workflows, and troubleshooted mission-critical issues, delivering measurable improvements in stability and efficiency. I enjoy collaborating with cross-functional teams to design scalable solutions and automate routine tasks to boost productivity and service levels. I’m passionate about continuous improvement, incident management, and high-quality software delivery. I thrive in fast-paced environments, mentor teammates on best practices, and focus on clear communication, documentation, and customer satisfaction to drive successful outcomes.…I'm a results-driven professional with a strong background in application support, backend development, and IT operations. Over the past 9+ years, I have managed enterprise-grade systems, optimized data workflows, and troubleshooted mission-critical issues, delivering measurable improvements in stability and efficiency. I enjoy collaborating with cross-functional teams to design scalable solutions and automate routine tasks to boost productivity and service levels. I’m passionate about continuous improvement, incident management, and high-quality software delivery. I thrive in fast-paced environments, mentor teammates on best practices, and focus on clear communication, documentation, and customer satisfaction to drive successful outcomes.

Nazip Zihni

Back-End Developer, Web Developer, Front-End Developer, +2

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I'm a results-driven professional with a strong background in application support, backend development, and IT operations. Over the past 9+ years, I have managed enterprise-grade systems, optimized data workflows, and troubleshooted mission-critical issues, delivering measurable improvements in stability and efficiency. I enjoy collaborating with cross-functional teams to design scalable solutions and automate routine tasks to boost productivity and service levels. I’m passionate about continuous improvement, incident management, and high-quality software delivery. I thrive in fast-paced environments, mentor teammates on best practices, and focus on clear communication, documentation, and customer satisfaction to drive successful outcomes.…I'm a results-driven professional with a strong background in application support, backend development, and IT operations. Over the past 9+ years, I have managed enterprise-grade systems, optimized data workflows, and troubleshooted mission-critical issues, delivering measurable improvements in stability and efficiency. I enjoy collaborating with cross-functional teams to design scalable solutions and automate routine tasks to boost productivity and service levels. I’m passionate about continuous improvement, incident management, and high-quality software delivery. I thrive in fast-paced environments, mentor teammates on best practices, and focus on clear communication, documentation, and customer satisfaction to drive successful outcomes.

Available to hire

I’m a results-driven professional with a strong background in application support, backend development, and IT operations. Over the past 9+ years, I have managed enterprise-grade systems, optimized data workflows, and troubleshooted mission-critical issues, delivering measurable improvements in stability and efficiency. I enjoy collaborating with cross-functional teams to design scalable solutions and automate routine tasks to boost productivity and service levels.

I’m passionate about continuous improvement, incident management, and high-quality software delivery. I thrive in fast-paced environments, mentor teammates on best practices, and focus on clear communication, documentation, and customer satisfaction to drive successful outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Indonesian

Fluent

Work Experience

Application Support & Maintenance Coordinator at PT Neuron Works

March 1, 2021 - February 28, 2025

Led initiatives to increase client success rates from 70% to 99% through continuous improvements and issue resolution. Onboarded new clients and generated additional contract value. Elevated team capabilities by mentoring members in coding best practices and communication. Designed, developed, and deployed over 5 Apache Airflow schedules to automate and unblock complex order processes. Improved incident ticket resolution time from 20 minutes to 3 minutes, boosting customer satisfaction and operational efficiency. Created internal documentation for application workflows, bug resolution steps, and system configurations using Confluence and Google Docs. Familiar with Google Workspace for QA and task management.

Back End Developer at PT Neuron Works

November 1, 2017 - February 1, 2020

Implemented and developed 6 critical web applications, contributing to increased company revenue or operational efficiency. Engineered web applications capable of handling 2000+ hits/min, ensuring seamless user experience and 99% uptime during peak traffic periods. Updated daily work reports via GitLab, ensuring traceability and reducing errors by 80%, while maintaining a continuous integration workflow that boosted team productivity. Led User Acceptance Testing (UAT) sessions with clients, ensuring alignment with business requirements and improving client satisfaction.

Application Support Engineer at PT Neuron Works

November 1, 2015 - January 1, 2017

Performed manual QA testing on web applications using Postman and browser developer tools; identified bugs and collaborated with developers to resolve issues. Wrote reproducible test cases and assisted in debugging critical features before release. Managed customer and transaction data import/export using MySQL queries and custom-built schedulers. Built automated CSV data processors for periodic updates, reducing manual input. Tuned and optimized complex SQL queries to improve performance and reduce execution time. Resolved potential SQL injection vulnerabilities discovered in legacy code by collaborating with other teams. Conducted periodic disaster recovery testing to ensure business continuity and data integrity during critical failure scenarios.