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I am Samuel NCAMIHIGO, a Secretary and Customer Care Assistant with over five years of hands-on experience in government institutions. I have ICT training and CRM knowledge, with an Office Maintenance and Automation certificate and CRM introduction funded by Rwanda’s Workforce Development Funds scholarship. I thrive in teams, enjoy coordinating offices, and am committed to delivering quality service while helping clients find the right solutions. My mother tongue is Kinyarwanda, and I have working knowledge of English, Swahili, and French. I value self-motivation and collaborative work, and I bring experience from NGO volunteering to support vulnerable people and orphans. I previously worked with World Vision Canada in Rwanda, where I contributed to community outreach and customer service tasks while coordinating multiple offices to improve service delivery.…I am Samuel NCAMIHIGO, a Secretary and Customer Care Assistant with over five years of hands-on experience in government institutions. I have ICT training and CRM knowledge, with an Office Maintenance and Automation certificate and CRM introduction funded by Rwanda’s Workforce Development Funds scholarship. I thrive in teams, enjoy coordinating offices, and am committed to delivering quality service while helping clients find the right solutions. My mother tongue is Kinyarwanda, and I have working knowledge of English, Swahili, and French. I value self-motivation and collaborative work, and I bring experience from NGO volunteering to support vulnerable people and orphans. I previously worked with World Vision Canada in Rwanda, where I contributed to community outreach and customer service tasks while coordinating multiple offices to improve service delivery.

Samuel NCAMIHIGO

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I am Samuel NCAMIHIGO, a Secretary and Customer Care Assistant with over five years of hands-on experience in government institutions. I have ICT training and CRM knowledge, with an Office Maintenance and Automation certificate and CRM introduction funded by Rwanda’s Workforce Development Funds scholarship. I thrive in teams, enjoy coordinating offices, and am committed to delivering quality service while helping clients find the right solutions. My mother tongue is Kinyarwanda, and I have working knowledge of English, Swahili, and French. I value self-motivation and collaborative work, and I bring experience from NGO volunteering to support vulnerable people and orphans. I previously worked with World Vision Canada in Rwanda, where I contributed to community outreach and customer service tasks while coordinating multiple offices to improve service delivery.…I am Samuel NCAMIHIGO, a Secretary and Customer Care Assistant with over five years of hands-on experience in government institutions. I have ICT training and CRM knowledge, with an Office Maintenance and Automation certificate and CRM introduction funded by Rwanda’s Workforce Development Funds scholarship. I thrive in teams, enjoy coordinating offices, and am committed to delivering quality service while helping clients find the right solutions. My mother tongue is Kinyarwanda, and I have working knowledge of English, Swahili, and French. I value self-motivation and collaborative work, and I bring experience from NGO volunteering to support vulnerable people and orphans. I previously worked with World Vision Canada in Rwanda, where I contributed to community outreach and customer service tasks while coordinating multiple offices to improve service delivery.

Available to hire

I am Samuel NCAMIHIGO, a Secretary and Customer Care Assistant with over five years of hands-on experience in government institutions. I have ICT training and CRM knowledge, with an Office Maintenance and Automation certificate and CRM introduction funded by Rwanda’s Workforce Development Funds scholarship. I thrive in teams, enjoy coordinating offices, and am committed to delivering quality service while helping clients find the right solutions.

My mother tongue is Kinyarwanda, and I have working knowledge of English, Swahili, and French. I value self-motivation and collaborative work, and I bring experience from NGO volunteering to support vulnerable people and orphans. I previously worked with World Vision Canada in Rwanda, where I contributed to community outreach and customer service tasks while coordinating multiple offices to improve service delivery.

Skills

CRM

Leadership

Microsoft Office

Experience Level

CRM

Expert

Leadership

Expert

Microsoft Office

Expert

Language

Kinyarwanda

Fluent

English

Intermediate

French

Intermediate

Swahili

Intermediate

Work Experience

Secretary and Customer Care Assistant at District Bugesera Government Institution

January 1, 2014 - October 1, 2020

Handled customer complaints with empathy and composure; proactively participated in meetings and helped create new practices; answered calls, responded to emails, and spoke with clients face-to-face; processed a range of documentation and entered information into databases; trained, coached, and supervised new staff members.

Community Volunteer at World Vision Canada - Rwanda (Bugesera)

December 1, 2012 - January 1, 2014

Proactively participated in meetings and helped create new practices; consistently met short and long-term targets; answered calls, responded to emails, and spoke with clients face-to-face; handled customer complaints with empathy and composure; processed documentation and entered information into databases.