Enthusiastic and detail-oriented individual seeking an entry-level customer service or administrative role. I am skilled in managing communications, handling sensitive information, and supporting daily operations in fast-paced, regulated environments. I am known for strong interpersonal and organisational abilities, with a proactive approach to problem-solving and a commitment to delivering exceptional service. I am eager to advance within the next stages of my career.…

Neilsy Maketa

Enthusiastic and detail-oriented individual seeking an entry-level customer service or administrative role. I am skilled in managing communications, handling sensitive information, and supporting daily operations in fast-paced, regulated environments. I am known for strong interpersonal and organisational abilities, with a proactive approach to problem-solving and a commitment to delivering exceptional service. I am eager to advance within the next stages of my career.…

Available to hire

Enthusiastic and detail-oriented individual seeking an entry-level customer service or administrative role. I am skilled in managing communications, handling sensitive information, and supporting daily operations in fast-paced, regulated environments.
I am known for strong interpersonal and organisational abilities, with a proactive approach to problem-solving and a commitment to delivering exceptional service. I am eager to advance within the next stages of my career.

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Skills

Experience Level

Language

French
Fluent
English
Fluent

Work Experience

Video Producer at InyProd - Freelance
January 1, 2025 - Present
Filmed high-quality video content for clients, operating professional camera equipment and capturing footage that aligns with creative direction. Planned, shot, and executed commercial, event, and social media projects to meet client briefs. Set up lighting, audio, and equipment to ensure smooth production and strong technical output. Supported post-production workflows by organising footage, selecting usable takes, and preparing assets for editing. Contributed ideas for shot lists, framing, transitions, and narrative flow to shape creative concepts.
Post-Production Assistant at Freelance
March 1, 2023 - Present
Organised and logged raw footage, ensuring efficient workflow between production and post production teams; prepared and synced audio, video, and subtitle files for editing; maintained file management systems and ensured consistent naming conventions across projects; collaborated with directors, stylists, and editors to execute the creative vision in post production; contributed to the creative atmosphere by sharing ideas on visual rhythm, storytelling and mood; ensured delivery of final edits within tight deadlines.
Business Owner at MonarchDeMode
January 1, 2023 - Present
Led strategic planning across design, marketing, sales, operations, and finance; oversaw creative direction in collaboration with a stylist team to ensure brand consistency; delivered responsive customer support with high standards in service and product quality; proficient in email communication and Microsoft Office Suite; adapted brand strategy to evolving luxury consumer trends and digital platforms; built professional relationships and networks within the fashion industry.
Delivery Driver at Amazon Logistics
September 1, 2022 - February 1, 2024
Resolved customer issues professionally to ensure a positive delivery experience. Thrived in high-pressure environments with tight schedules.
Medical client support specialist at Everlight Radiology (NHS)
September 1, 2019 - September 1, 2021
Worked alongside clinical professionals to communicate and provide support within a clinical environment. Used internal CRM software for case tracking, troubleshooting, and data entry. Adapting to evolving protocols, systems, and technological advancements to enhance operational efficiency within the structure.
Delivery Driver at Amazon Logistics
January 1, 2019 - August 1, 2021
Resolved customer issues professionally to ensure a positive delivery experience. Thrived in high-pressure environments with tight schedules.

Education

Bachelor's degree in Business & Entrepreneurship at Demontford University
January 1, 2019 - January 1, 2022
A-Levels at Bluecoat Church of England Sixth Form – Coventry
January 1, 2017 - January 1, 2019
GCSEs at Ernesford Grange Academy – Coventry
January 1, 2012 - January 1, 2017
Bachelor's degree in Business & Entrepreneurship studies at De Montfort University
January 1, 2019 - January 1, 2022
A Levels at Bluecoat Church of England Sixth Form
January 1, 2017 - January 1, 2019
GCSEs at Ernesford Grange Academy
January 1, 2012 - January 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Healthcare, Retail, Professional Services, Education

Skills

Experience Level