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I am a detail-oriented administrative professional with over six years of experience supporting healthcare, corporate, and government environments. I’ve recently expanded my toolkit to include hands-on experience with AI systems, large language models, and prompt engineering, bringing strong writing, research, and quality assurance skills to data-driven workflows. I excel at assessing accuracy and consistency across complex information systems, managing high-priority tasks independently, and communicating clearly with diverse stakeholders. I’m excited to leverage AI-enabled solutions to improve accuracy, efficiency, and service quality.…I am a detail-oriented administrative professional with over six years of experience supporting healthcare, corporate, and government environments. I’ve recently expanded my toolkit to include hands-on experience with AI systems, large language models, and prompt engineering, bringing strong writing, research, and quality assurance skills to data-driven workflows. I excel at assessing accuracy and consistency across complex information systems, managing high-priority tasks independently, and communicating clearly with diverse stakeholders. I’m excited to leverage AI-enabled solutions to improve accuracy, efficiency, and service quality.

Neoki Brooks

Writer, Data Collector, Data Analyst, +2

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I am a detail-oriented administrative professional with over six years of experience supporting healthcare, corporate, and government environments. I’ve recently expanded my toolkit to include hands-on experience with AI systems, large language models, and prompt engineering, bringing strong writing, research, and quality assurance skills to data-driven workflows. I excel at assessing accuracy and consistency across complex information systems, managing high-priority tasks independently, and communicating clearly with diverse stakeholders. I’m excited to leverage AI-enabled solutions to improve accuracy, efficiency, and service quality.…I am a detail-oriented administrative professional with over six years of experience supporting healthcare, corporate, and government environments. I’ve recently expanded my toolkit to include hands-on experience with AI systems, large language models, and prompt engineering, bringing strong writing, research, and quality assurance skills to data-driven workflows. I excel at assessing accuracy and consistency across complex information systems, managing high-priority tasks independently, and communicating clearly with diverse stakeholders. I’m excited to leverage AI-enabled solutions to improve accuracy, efficiency, and service quality.

Available to hire

I am a detail-oriented administrative professional with over six years of experience supporting healthcare, corporate, and government environments. I’ve recently expanded my toolkit to include hands-on experience with AI systems, large language models, and prompt engineering, bringing strong writing, research, and quality assurance skills to data-driven workflows.

I excel at assessing accuracy and consistency across complex information systems, managing high-priority tasks independently, and communicating clearly with diverse stakeholders. I’m excited to leverage AI-enabled solutions to improve accuracy, efficiency, and service quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Administrative Coordinator III at Louisiana Department of Health – Disability Determination Services

September 1, 2023 - Present

Manage administrative operations, coordinate support process data, maintain records, and ensure accuracy and compliance across multiple systems for Disability Determination Services, partnering with the U.S. Social Security Administration. Process and enter data into multiple computer systems and databases with strict accuracy and quality standards. Answer inquiries and provide accurate information, assessing the quality and appropriateness of responses. Maintain organized records and verify information completeness and correctness before routing to appropriate staff. Manage high-volume communication while maintaining consistent quality and professionalism.

P&C Insurance Member Service Representative at Teleperformance USA / USAA Contract

August 1, 2020 - February 1, 2023

Provided customer service and managed high-volume inquiries with emphasis on writing quality, assessment accuracy, and clear communication of complex information. Answered 200+ monthly inquiries, demonstrating strong writing and communication skills with precise, well-articulated responses. Resolved 90% of issues during initial contact through thorough investigation, analysis, and fact-checking. Maintained detailed, accurate records of all interactions with meticulous documentation. Communicated complex policy information with clarity and consistency, ensuring accuracy across all correspondence.

Patient Service Representative at Aspen Dental

November 1, 2017 - October 1, 2019

Managed front-desk operations with emphasis on information verification and quality service delivery. Maintained records with 98% accuracy, preventing filing errors through improved verification processes. Processed and verified information for completeness and accuracy before documentation. Answered patient inquiries with clarity, precision, and professionalism. Worked with teams to maintain quality standards and operational efficiency.