Motivated and customer-focused professional with experience in customer support, account management, and digital services across multiple regions. Skilled at handling enquiries, liaising with clients, managing order and billing processes, and using CRM/ticketing and digital tools. Strong organizational skills, attention to detail, and ability to learn quickly. Multilingual communicator (English, Cantonese, Mandarin, Japanese)…

Kylie Ng

Motivated and customer-focused professional with experience in customer support, account management, and digital services across multiple regions. Skilled at handling enquiries, liaising with clients, managing order and billing processes, and using CRM/ticketing and digital tools. Strong organizational skills, attention to detail, and ability to learn quickly. Multilingual communicator (English, Cantonese, Mandarin, Japanese)…

Available to hire

Motivated and customer-focused professional with experience in customer support, account management, and digital services across multiple regions. Skilled at handling enquiries, liaising with clients, managing order and billing processes, and using CRM/ticketing and digital tools. Strong organizational skills, attention to detail, and ability to learn quickly. Multilingual communicator (English, Cantonese, Mandarin, Japanese)

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Language

English
Fluent
Japanese
Advanced

Work Experience

Account Manager at OASIS Group (UK)
July 1, 2024 - November 1, 2025
Led strategic marketing campaigns to expand the client base under existing framework agreements. Negotiated service agreements and contract extensions; developed and implemented Key Account Plans to maximise client growth and retention. Built and nurtured senior-level relationships, supporting the client journey and satisfaction. Ensured Salesforce and sales excellence compliance across operations. Analyzed Book of Business for revenue leakage and aligned client billing accordingly. Delivered best-in-class client experience through regular reviews, feedback, and innovation. Mentored Account Managers and drove performance improvement. Ensured full compliance with GDPR and internal policies. Conducted competitor and market research to inform future service offerings.
Account Manager at HP Hong Kong
September 1, 2023 - February 1, 2024
Maintained and grew strategic accounts in the IT and print solutions sector. Delivered 98% uptime and secured multiple high-value contracts. Coordinated with internal teams to ensure service excellence and alignment with client needs.
Business Executive at MIMS Health Care Hong Kong
September 1, 2021 - September 1, 2023
Managed sales forecasts and surpassed revenue targets by 150% in 2022 and 2023. Secured new business with major clients including MSD, Janssen, and Amgen. Ranked #2 in regional strategic sales awards (2023).
Consultant at Ricoh Hong Kong
May 1, 2020 - May 1, 2021
Delivered managed services and cloud solutions tailored to NGOs and education clients. Implemented remote classroom solutions and cybersecurity systems, generating USD 39,000+ revenue.
Key Account Manager at OASIS Group (UK)
July 1, 2024 - Present
Led strategic marketing campaigns to expand the client base under existing framework agreements. Negotiated service agreements and contract extensions, aligning with client needs and business goals. Developed and implemented Key Account Plans to maximize client growth and retention. Built and nurtured senior-level relationships, supporting the client journey and satisfaction. Ensured Salesforce and sales excellence compliance across operations. Analyzed Book of Business for revenue leakage and aligned client billing accordingly. Achieved KPI and DSO targets, reducing debtor days to under 45. Delivered best-in-class client experience through regular reviews, feedback, and innovation. Mentored Account Managers and drove performance improvement. Ensured GDPR compliance and internal policies. Conducted competitor and market research to inform future service offerings.
Business Executive at MIMS Healthcare Hong Kong
September 1, 2021 - September 1, 2023
Managed sales forecasts and surpassed revenue targets by 150% in 2022 and 2023. Secured new business with major clients including MSD, Janssen, and Amgen. Ranked #2 in regional sales awards (2023).

Education

BSc at London School of Economics (LSE)
January 1, 2015 - January 1, 2019
BSc Economics at London School of Economics
January 1, 2015 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Healthcare, Non-Profit Organization, Professional Services, Media & Entertainment