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Organized and versatile virtual assistant with experience in administrative support, remote task management, and customer relations, whose goal is to effectively support teams and managers by optimizing their organization and productivity. I stand out for my integrity and adaptability. I have cultivated a team spirit within my team during my years of experience.…

Nickandro Giovanni Rakotoson

Assistant Producer, Content Producer, Project Manager, +4

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Organized and versatile virtual assistant with experience in administrative support, remote task management, and customer relations, whose goal is to effectively support teams and managers by optimizing their organization and productivity. I stand out for my integrity and adaptability. I have cultivated a team spirit within my team during my years of experience.…

Available to hire

Organized and versatile virtual assistant with experience in administrative support, remote task management,
and customer relations, whose goal is to effectively support teams and managers by optimizing their
organization and productivity.
I stand out for my integrity and adaptability. I have cultivated a team spirit within my team during my years of experience.

Skills

Experience Level

CRM

Expert

Email Marketing

Intermediate

Language

English

Advanced

French

Advanced

Work Experience

Customer Care service at Webhelp (BackMarket)

August 1, 2024 - December 23, 2024

Monitoring and resolving customer requests via internal CRM and ticketing tools. Providing support for orders, warranties, disputes, and returns. Improving customer experience (NPS, response time) Coordinating with quality teams and partner vendors to ensure rapid resolution.

Customer Support / Virtual Assistant

January 1, 2017 - December 31, 2022

Monitored and resolved customer requests via internal CRM and ticketing tools. Provided support for orders, warranties, disputes, and returns. Improved customer experience (NPS, response time) and coordinated with quality teams and partner vendors to ensure rapid resolution. Managed post-sales workflows including email and ticket management, order tracking, calendar coordination, and document drafting. Filed and organized documents, maintained customer relationships, and performed administrative follow-up. Worked in an international, high-volume environment. Goal: effectively support teams and managers by optimizing organization and productivity.