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I'm Nicola Mazzapicchio, an AI Adoption & Automation professional specializing in Payments and Securities Services. I focus on turning operational friction into scalable, control-minded solutions, driving GenAI enablement and governance-ready automation across complex business operations. With a proven track record of training 300+ colleagues (81% adoption in Citi Dublin) and delivering automation that saves time and adds value (approx. €105k annual value pipeline), I translate strategy into practical, auditable improvements that stakeholders can trust.…I'm Nicola Mazzapicchio, an AI Adoption & Automation professional specializing in Payments and Securities Services. I focus on turning operational friction into scalable, control-minded solutions, driving GenAI enablement and governance-ready automation across complex business operations. With a proven track record of training 300+ colleagues (81% adoption in Citi Dublin) and delivering automation that saves time and adds value (approx. €105k annual value pipeline), I translate strategy into practical, auditable improvements that stakeholders can trust.

Nicola Mazzapicchio

AI Engineer, AI Prompt Engineer, Data Scientist, +2

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I'm Nicola Mazzapicchio, an AI Adoption & Automation professional specializing in Payments and Securities Services. I focus on turning operational friction into scalable, control-minded solutions, driving GenAI enablement and governance-ready automation across complex business operations. With a proven track record of training 300+ colleagues (81% adoption in Citi Dublin) and delivering automation that saves time and adds value (approx. €105k annual value pipeline), I translate strategy into practical, auditable improvements that stakeholders can trust.…I'm Nicola Mazzapicchio, an AI Adoption & Automation professional specializing in Payments and Securities Services. I focus on turning operational friction into scalable, control-minded solutions, driving GenAI enablement and governance-ready automation across complex business operations. With a proven track record of training 300+ colleagues (81% adoption in Citi Dublin) and delivering automation that saves time and adds value (approx. €105k annual value pipeline), I translate strategy into practical, auditable improvements that stakeholders can trust.

Next availability:

March 4, 2026

Dublin, Ireland

I’m Nicola Mazzapicchio, an AI Adoption & Automation professional specializing in Payments and Securities Services. I focus on turning operational friction into scalable, control-minded solutions, driving GenAI enablement and governance-ready automation across complex business operations.

With a proven track record of training 300+ colleagues (81% adoption in Citi Dublin) and delivering automation that saves time and adds value (approx. €105k annual value pipeline), I translate strategy into practical, auditable improvements that stakeholders can trust.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Italian

Fluent

Spanish; Castilian

Intermediate

Work Experience

Securities & Derivatives Intermediate Analyst (PPA Payments) at Citi

September 1, 2025 - Present

Delivered AI-enabled reporting automation to improve timeliness and accuracy of decision-support outputs for Payments Ops stakeholders. Built prompt-engineering automations for payments reconciliations and structured document information extraction, reducing manual effort and saving ~5 hours/week within the team. Proposed and currently developing a reconciliation automation to free operational capacity equivalent to ~2 FTE; estimated impact ~€105,000 annual value (direct + opportunity cost). Prototyped workflow improvements using Python and AI tools; iterated with users to standardise solutions into day-to-day operations. Applied a control-minded delivery approach: documented changes and outcomes to support oversight readiness and auditability.

AI Accelerator Program – Selected Participant at Citi Dublin

March 1, 2025 - Present

Selected for internal innovation program accelerating AI adoption across Operations & Services; built proof-of-concepts and iterated with business stakeholders for fit-to-ops. Designed and implemented GenAI use cases across Payments, Corporate Actions/Asset Servicing, Customer Service, and Business Analysis to improve data quality and decision speed. Delivered live enablement (Zoom) on practical GenAI applications; trained 300+ colleagues on GenAI and prompt engineering, contributing to 81% adoption in Citi Dublin. Drove adoption through hands-on workflows and change enablement for non-technical users, promoting safe, consistent usage. Ensured solutions aligned with compliance/control expectations and supported internal audit reviews to validate enhancements.

Asset Servicing Analyst at Citi

January 1, 2024 - September 30, 2025

Managed voluntary corporate actions across regions with strict adherence to deadlines and regulatory requirements; ensured accurate entitlements and timely client communications. Supported application testing and partnered with tech teams to optimise internal tools and operational workflows. Identified process refinements in daily routines to improve operational efficiency while maintaining strong control standards. Maintained robust event oversight, documentation, and issue resolution practices across regions.

Corporate Action Data Specialist at Infosys BPM

March 1, 2023 - December 1, 2023

Processed 100+ daily corporate action events across EMEA, Nordics, and North America, meeting market deadlines with consistent data accuracy. Owned corporate actions for the Italian market; ensured compliant event setup and execution, performing quality checks and peer reviews. Supported onboarding and training of new team members; strengthened quality culture via mentorship and review routines.

Financial Planner at Origin

December 1, 2022 - February 1, 2023

Delivered client advisory on investments, insurance, and retirement planning; built holistic plans incorporating tax, risk tolerance, and long-term goals.

Financial Advisor at Intesa Sanpaolo

June 1, 2020 - November 1, 2022

Managed a €24M client portfolio; increased net banking income from €40K to €90K in under 2 years through targeted strategies and disciplined client engagement. Built client base from scratch via sourcing, needs assessments, and long-term relationship management.