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Hi, I'm Nickson Morondi Momanyi. I'm a results-driven professional specializing in customer care, administration, and sales, with hands-on experience in handling inquiries, maintaining CRM records, and supporting daily operations. I pride myself on resolving issues quickly, building strong client relationships, and contributing to smooth office functioning. I'm currently pursuing a Bachelor of Arts in Communication (Public Relations) at Strathmore University_Phone details not available. Sign in: https://www.twine.net/signup_). I believe in bridging client needs with brand strategies and delivering positive experiences that support business growth.…Hi, I'm Nickson Morondi Momanyi. I'm a results-driven professional specializing in customer care, administration, and sales, with hands-on experience in handling inquiries, maintaining CRM records, and supporting daily operations. I pride myself on resolving issues quickly, building strong client relationships, and contributing to smooth office functioning. I'm currently pursuing a Bachelor of Arts in Communication (Public Relations) at Strathmore University_Phone details not available. Sign in: https://www.twine.net/signup_). I believe in bridging client needs with brand strategies and delivering positive experiences that support business growth.

Nickson Morondi Momanyi

Project Manager, Brand Strategist, Marketing Strategist, +2

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Hi, I'm Nickson Morondi Momanyi. I'm a results-driven professional specializing in customer care, administration, and sales, with hands-on experience in handling inquiries, maintaining CRM records, and supporting daily operations. I pride myself on resolving issues quickly, building strong client relationships, and contributing to smooth office functioning. I'm currently pursuing a Bachelor of Arts in Communication (Public Relations) at Strathmore University_Phone details not available. Sign in: https://www.twine.net/signup_). I believe in bridging client needs with brand strategies and delivering positive experiences that support business growth.…Hi, I'm Nickson Morondi Momanyi. I'm a results-driven professional specializing in customer care, administration, and sales, with hands-on experience in handling inquiries, maintaining CRM records, and supporting daily operations. I pride myself on resolving issues quickly, building strong client relationships, and contributing to smooth office functioning. I'm currently pursuing a Bachelor of Arts in Communication (Public Relations) at Strathmore University_Phone details not available. Sign in: https://www.twine.net/signup_). I believe in bridging client needs with brand strategies and delivering positive experiences that support business growth.

Available to hire

Hi, I’m Nickson Morondi Momanyi. I’m a results-driven professional specializing in customer care, administration, and sales, with hands-on experience in handling inquiries, maintaining CRM records, and supporting daily operations. I pride myself on resolving issues quickly, building strong client relationships, and contributing to smooth office functioning.

I’m currently pursuing a Bachelor of Arts in Communication (Public Relations) at Strathmore University_Phone details not available. Sign in: https://www.twine.net/signup_). I believe in bridging client needs with brand strategies and delivering positive experiences that support business growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Swahili

Fluent

Work Experience

Customer Care & Administrative Assistant at Avanzar Company

January 15, 2024 - December 27, 2024

Managed customer inquiries via phone, email, and in-person interactions; logged and tracked issues using CRM systems; maintained accurate customer records and updated databases; performed administrative duties including filing, scheduling, and documentation; coordinated internal communication and supported daily office operations; resolved complaints promptly, contributing to improved customer satisfaction; assisted in order processing, tracking, and service delivery; prepared reports and conducted data entry with high accuracy.

Sales Representative & Debt Collector at Oya Microcredit

January 1, 2025 - May 1, 2025

Promoted and sold financial products to new and existing clients; used CRM tools to manage client accounts, payment follow-ups, and collections; conducted debt collection through calls and negotiated repayment plans; maintained detailed records of transactions and client interactions; built strong customer relationships to enhance retention and trust; educated clients on loan products, terms, and repayment structures; consistently worked towards achieving sales and collection targets.

Customer Care Assistant at Mogas

August 1, 2025 - Present

Provided customer service support to clients through in-person interactions; handled customer inquiries regarding products and services professionally; assisted with transaction processing and ensured accuracy in payments; maintained a clean and organized service environment; resolved customer complaints promptly and effectively; promoted products and services to enhance customer experience; collaborated with team members to ensure smooth daily operations.