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I am a UX Designer with a strong foundation in content strategy and UX writing. With over 3 years of experience in the banking sector and customer experience, I specialize in designing clear and empowering digital experiences. I am currently seeking junior roles in UX Writing or Content Design. I have a passion for optimizing customer journeys and improving service quality. I bring expertise in usability testing, information architecture, customer journey optimization, and problem identification and resolution, leveraging tools like Figma and Miro to deliver user-centered solutions.…I am a UX Designer with a strong foundation in content strategy and UX writing. With over 3 years of experience in the banking sector and customer experience, I specialize in designing clear and empowering digital experiences. I am currently seeking junior roles in UX Writing or Content Design. I have a passion for optimizing customer journeys and improving service quality. I bring expertise in usability testing, information architecture, customer journey optimization, and problem identification and resolution, leveraging tools like Figma and Miro to deliver user-centered solutions.

Nicolas Espinoza

UX Designer, UX Writer, Content Designer, +1

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I am a UX Designer with a strong foundation in content strategy and UX writing. With over 3 years of experience in the banking sector and customer experience, I specialize in designing clear and empowering digital experiences. I am currently seeking junior roles in UX Writing or Content Design. I have a passion for optimizing customer journeys and improving service quality. I bring expertise in usability testing, information architecture, customer journey optimization, and problem identification and resolution, leveraging tools like Figma and Miro to deliver user-centered solutions.…I am a UX Designer with a strong foundation in content strategy and UX writing. With over 3 years of experience in the banking sector and customer experience, I specialize in designing clear and empowering digital experiences. I am currently seeking junior roles in UX Writing or Content Design. I have a passion for optimizing customer journeys and improving service quality. I bring expertise in usability testing, information architecture, customer journey optimization, and problem identification and resolution, leveraging tools like Figma and Miro to deliver user-centered solutions.

Available to hire

I am a UX Designer with a strong foundation in content strategy and UX writing. With over 3 years of experience in the banking sector and customer experience, I specialize in designing clear and empowering digital experiences. I am currently seeking junior roles in UX Writing or Content Design.

I have a passion for optimizing customer journeys and improving service quality. I bring expertise in usability testing, information architecture, customer journey optimization, and problem identification and resolution, leveraging tools like Figma and Miro to deliver user-centered solutions.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Portuguese

Fluent

Italian

Beginner

Work Experience

Café Supervisor at Brentwood Coffee

January 1, 2024 - Present

Manage store operations, train staff, and maintain service quality.

Content Analyst / UX Writing at Banco Galicia

January 1, 2022 - August 17, 2025

Reduced in-person branch visits by redesigning digital content for appointments and FAQs, guiding customers to self-serve through online channels. Increased self-service adoption by simplifying complex banking processes. Improved branch efficiency by enabling staff to focus on profitable, high-value clients as lower-value transactions shifted to alternative channels. Enhanced internal knowledge sharing by adapting and sharing customer-facing content with branch staff, helping them follow correct processes and assist customers more effectively.

Quality Assurance Analyst at Banco Galicia

January 1, 2022 - August 17, 2025

Improved first-contact resolution rates by coaching service representatives on guiding customers towards self-service tools, reducing repeat inquiries. Lowered operational workload by reinforcing communication practices that prevented unnecessary follow-ups and encouraged autonomy. Increased customer satisfaction by identifying service pain points in chat/call reviews and implementing targeted improvements. Aligned service delivery with business goals by connecting QA feedback with content strategy, ensuring a consistent, customer-centered approach across all touchpoints.

Customer Support Agent at Banco Galicia

January 1, 2019 - August 17, 2025

Assisted individuals and SMEs with service inquiries and banking operations.