Dedicated and adaptable professional with experience in customer service, logistics coordination, and business communication. Pursuing a Business Management (Honours) degree and aiming to apply strong organizational and problem-solving skills in diverse opportunities where I can contribute to organizational success. Coordinated import shipments, liaised with customers and agents, ensured timely shipment updates, and prepared shipping documentation in compliance with regulatory and carrier requirements. Known for maintaining regular communication, resolving operational inquiries promptly, and supporting billing and invoicing processes with accuracy. I have also partucipated in our company's marketing activities and did a voice cover for our companys official video

Acsha Nicolene

Dedicated and adaptable professional with experience in customer service, logistics coordination, and business communication. Pursuing a Business Management (Honours) degree and aiming to apply strong organizational and problem-solving skills in diverse opportunities where I can contribute to organizational success. Coordinated import shipments, liaised with customers and agents, ensured timely shipment updates, and prepared shipping documentation in compliance with regulatory and carrier requirements. Known for maintaining regular communication, resolving operational inquiries promptly, and supporting billing and invoicing processes with accuracy. I have also partucipated in our company's marketing activities and did a voice cover for our companys official video

Available to hire

Dedicated and adaptable professional with experience in customer service, logistics coordination, and business communication. Pursuing a Business Management (Honours) degree and aiming to apply strong organizational and problem-solving skills in diverse opportunities where I can contribute to organizational success.

Coordinated import shipments, liaised with customers and agents, ensured timely shipment updates, and prepared shipping documentation in compliance with regulatory and carrier requirements. Known for maintaining regular communication, resolving operational inquiries promptly, and supporting billing and invoicing processes with accuracy.
I have also partucipated in our company’s marketing activities and did a voice cover for our companys official video

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Language

English
Advanced
Sinhala, Sinhalese
Advanced

Work Experience

Senior Executive - Customer Service at Noleeshal Liyanage
January 1, 2024 - Present
Resume text indicates a role titled 'Senior Executive - Customer Service' at 'Noleeshal Liyanage'. Detailed responsibilities were not provided in the extracted content.
Assistant Manager - Customer Service at Tashini Perera
January 1, 2024 - Present
Resume text indicates a role titled 'Assistant Manager - Customer Service' at 'Tashini Perera'. Detailed responsibilities were not provided in the extracted content.
Junior Executive - Customer Service at Grit International Logistics (Pvt) Ltd
January 1, 2024 - Present
Coordinated import shipments (air/sea) by liaising with customers, overseas agents, shipping lines, and internal departments to ensure smooth operations. Maintained regular communication by providing shipment updates and resolving operational inquiries in a timely manner. Prepared and submitted shipping documentation including manifests and ensured compliance with regulatory and carrier requirements. Generated invoices and assisted with billing-related processes using the Genius system, ensuring accuracy and timely issuance. Monitored shipment progress and coordinated necessary arrangements to facilitate on-time cargo movement and customer satisfaction.

Education

Diploma in Computer Studies at Academic institution name not provided
January 1, 2015 - January 1, 2024
SLFFA Foundation in Multi-Modal Transport & Logistics (Certificate in Logistics, Freight Forwarding & Multi-Modal Transport) at SLFFA Foundation in Multi-Modal Transport & Logistics
January 1, 2026 - August 18, 2026
Bachelor of Business Management (Honours) at The Open University of Sri Lanka
January 1, 2026 - August 18, 2026
Senior Executive - Customer Service (Diploma) at Lanka Diploma Institute
January 1, 2015 - January 1, 2024
Diploma in Computer Studies at Noleeshaly (unclear name from resume)
January 1, 2015 - January 1, 2024
Certificate in Logistics (Multi-Modal Transport & Logistics / Freight Forwarding / Multi-Modal Transport) at SLFFA Foundation in Multi-Modal Transport & Logistics (from resume)
January 1, 2026 - August 18, 2026
Bachelor of Business Management (Honours) at Human Resource Management, The Open University of Sri Lanka (from resume)
January 1, 2026 - August 18, 2026

Qualifications

Grit International Logistics (Pvt) Ltd / Customer Service experience (logistics coordination)
January 1, 2024 - August 18, 2026
SLFFA Foundation in Multi-Modal Transport & Logistics (Certificate in Logistics, Freight Forwarding & Multi-Modal Transport)
January 1, 2026 - August 18, 2026
SLFFA Foundation in Multi-Modal Transport & Logistics (Certificate in Logistics / Freight Forwarding / Multi-Modal Transport)
January 1, 2026 - August 18, 2026

Industry Experience

Education, Transportation & Logistics, Professional Services

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