Available to hire
I am an extremely hardworking guy and a imcredibly fast learner. I can adapt to any situation and i try to improve every single day, not only in my work, but in my day to day.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Bulgarian
Fluent
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Customer Service Specialist at Foris Europe EOOD
July 1, 2022 - July 1, 2022Provided customer support, processed inquiries and orders, and supported service delivery across the assigned business area. Focused on timely resolutions, data accuracy, and proactive communication with clients.
Information Processing Specialist at Bulpros Consulting
January 1, 2022 - January 1, 2022Handled information processing tasks, data management, and client request support in Sofia. Worked on process optimization and ensured data quality across projects in the Sports & Recreation sector.
Fraud Risk and Payment Specialist at Stars Group Sofia
January 1, 2020 - January 1, 2020Performed fraud risk assessment and payment processing duties, implemented risk controls, and supported telecommunications-related operations with attention to compliance and accuracy.
Customer Service Agent at 60K Sofia
July 1, 2018 - July 1, 2018Delivered customer support and service for the Services sector, handling inquiries and resolving issues to maintain high customer satisfaction.
Teleagent at Telus International Sofia
April 1, 2017 - April 1, 2017Managed telecom-related customer interactions, contributing to service delivery and support in an international environment.
Information Processing Specialist at Bulpros Consulting Sofia
October 1, 2020 - January 1, 2022Information processing for sports and recreation sector; data entry, processing and reporting.
Fraud Risk and Payment Specialist at Stars Group
July 1, 2019 - January 1, 2020Fraud risk assessment and payment processing; ensured secure transactions and risk mitigation.
Customer Service Agent
October 1, 2017 - July 1, 2018Handled customer inquiries and provided service in the service sector.
Teleagent at Telus International
December 1, 2015 - April 1, 2017Teleagent role supporting customer interactions in telecommunications sector.
Information Processing Specialist at Bulpros Consulting
October 1, 2020 - January 1, 2022Information processing specialist; worked in Sofia in the sports and recreation sector.
Education
Secondary School Diploma at Sofia Secondary School - Strategic Management
September 1, 2003 - May 1, 2015College at Sofia University St. Kliment Ohridski
October 1, 2015 - February 1, 2016College at Sofia University St. Kliment Ohridski
October 1, 2015 - February 1, 2016Secondary School at Sofia
September 1, 2003 - May 1, 2015College at Sofia University St. Kliment Ohridski
October 1, 2015 - February 1, 2016Strategic Management at Sofia Secondary School
September 1, 2003 - May 1, 2015Qualifications
Industry Experience
Other, Telecommunications, Gaming, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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