Available to hire
I am Nikhil Sharma, a technical writer with over a decade of experience crafting user-focused documentation for Mastercard, Reflexis, and other tech and marketing teams. I excel at translating complex payments and software concepts into clear, accessible language, collaborating closely with developers, product managers, and QA in agile environments. I’m passionate about simplifying outcomes, sharing knowledge, and delivering high-quality outputs on tight timelines.
I enjoy leading knowledge-sharing sessions, establishing documentation standards, and continually learning to improve outputs. My approach blends clarity, user empathy, and practical collaboration to help diverse audiences grasp technical concepts and make informed decisions.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Hindi
Advanced
Marathi (Marāṭhī)
Advanced
Work Experience
Senior Technical Writer at Mastercard
August 1, 2016 - November 13, 2025Developed user-focused documentation including functional reference guides, bulletins, announcements, and technical manuals. Consulted, created, updated, and published API technical content using the Mastercard Developer Zone. Utilized XML tools such as Ixiasoft and advanced authoring functions to manage and publish content on the Technical Resource Center (TRC). Fostered strong working relationships to ensure timely input collection and collaboration. Provided extended support to peers within agile development cycles. Conducted peer reviews to enhance writing quality and maintain documentation standards. Offered prompt and reliable support for high-priority projects. Led knowledge-sharing sessions on the payments domain to educate and upskill team members. Captured and applied learnings from documentation efforts to improve future outputs. Demonstrated Mastercard Way behaviors, including simplifying outcomes, taking thoughtful risks, and acting with a sense of urgency.
Technical Writer at REFLEXIS SYSTEMS INDIA PVT LTD
August 1, 2016 - August 1, 2016Created user guides for mobility applications with a clear, user-centric design. Designed and managed documentation using Wiki-Confluence, applying structured content practices. Collaborated closely with developers, testers, and network administrators to understand product requirements and ensure accurate documentation.
Executive - Marketing Communications Writing at DIGITAL GROUPINFOTECH PVT LTD
June 1, 2014 - June 1, 2014Developed a variety of documentation assets including user guides, reference guides, Software Requirements Specifications (SRS), RFP tracker sheets, query sheets, and estimation sheets across pharmaceutical, chemical, and retail verticals. Managed document templates, tables of contents (TOC), and formatting standards to ensure consistency and professionalism across deliverables.
Marketing and Communication at TSL CONSULTING PVT LTD
December 1, 2012 - December 1, 2012Created and designed content for the TSL website, including writing and formatting the Lead Report to align with brand and communication standards. Consulted with stakeholders to recommend industry-specific solutions through the Lead Report, ensuring alignment with client requirements and KPIs.
Marketing and Communication at QUANTUM SYSTEMS PVT LTD
April 1, 2011 - April 1, 2011Created RFI documents, proposals, RFP templates, SRS documentation, brochures, and client presentations tailored to diverse business needs. Developed medical content for pharmaceutical companies, supporting management, sales, and administrative teams, and contributed to marketing collateral through precise and compliant medical writing.
Senior Technical Writer at Mastercard
August 1, 2016 - November 16, 2025Developed user-focused documentation including functional reference guides, bulletins, announcements, and technical manuals; authored, updated, and published API content via Mastercard Developer Zone; used XML tools (Ixiasoft) to manage and publish content on the Technical Resource Center; collaborated with stakeholders to gather input; provided ad-hoc support within agile cycles; conducted peer reviews to ensure quality; supported high-priority projects; led knowledge-sharing sessions on the payments domain; captured learnings to improve future outputs; demonstrated Mastercard Way behaviors (simplifying outcomes, taking thoughtful risks, acting with urgency).
Technical Writer at REFLEXIS SYSTEMS INDIA PVT LTD
August 31, 2016 - August 31, 2016Created user guides for mobility applications with a user-centric design; designed and managed documentation using Wiki-Confluence with structured content practices; collaborated closely with developers, testers, and network administrators to understand product requirements and ensure accurate documentation.
Executive - Marketing Communications Writing at DIGITAL GROUPINFOTECH PVT LTD
June 30, 2014 - June 30, 2014Developed documentation assets including user guides, reference guides, Software Requirements Specifications (SRS), RFP tracker sheets, query sheets, and estimation sheets for diverse industry verticals (pharmaceutical, chemical, retail); owned templates, tables of contents, and formatting standards to ensure consistency and professionalism across deliverables.
Marketing and Communications at TSL CONSULTING PVT LTD
December 31, 2012 - December 31, 2012Created and designed content for the TSL website, including the Lead Report; consulted with stakeholders to recommend industry-specific solutions; ensured alignment with client requirements and KPIs.
Marketing and Communications at QUANTUM SYSTEMS PVT LTD
April 30, 2011 - April 30, 2011Created RFI documents, proposals, RFP templates, SRS documentation, brochures, and client presentations; developed medical content for pharmaceutical companies to support management, sales, and administrative teams; contributed to marketing collateral through precise and compliant medical writing.
Education
Diploma in Technical Writing at Technowrites Pvt. Ltd., Pune
January 1, 2014 - January 1, 2015PGDM (AICTE) at University of Pune
January 1, 2008 - January 1, 2010B. Pharmacy at University of Rajasthan
January 1, 2003 - January 1, 2008HSC/ Science (PCB) at G.S.S. School
January 1, 2001 - January 1, 2001SSC at Happy Sec. School
January 1, 1999 - January 1, 1999Diploma in Technical writing at Technowrites Pvt. Ltd., Pune
January 1, 2014 - December 31, 2015PGDM (AICTE) at University of Pune
January 1, 2008 - December 31, 2010B. Pharmacy at University of Rajasthan
January 1, 2003 - December 31, 2008HSC/ Science (PCB) at G.S.S. School
January 1, 2001 - December 31, 2001Diploma in Technical writing at Technowrites Pvt. Ltd., Pune
January 1, 2014 - January 1, 2015PGDM (AICTE) at University of Pune
January 1, 2008 - January 1, 2010B. Pharmacy at University of Rajasthan
January 1, 2003 - January 1, 2008HSC/ Science (PCB) at G.S.S. School
January 1, 2001 - January 1, 2001SSC at Happy Sec. School
January 1, 1999 - January 1, 1999Qualifications
Student of the Batch awarded by Technowrites
January 11, 2030 - November 13, 2025Certificate course in Fundamentals of Information Technology
January 11, 2030 - November 13, 2025Industrial training from Elcon Drugs & Formulations Ltd
January 11, 2030 - November 13, 2025Certification Program with Data Recovery Centre, Kilpauk, Chennai
January 11, 2030 - November 13, 2025Student of the Batch awarded by Technowrites
January 11, 2030 - November 16, 2025Certificate course in Fundamentals of Information Technology
January 11, 2030 - November 16, 2025Certification in Industrial training from Elcon Drugs & Formulations Ltd
January 11, 2030 - November 16, 2025Certification Program with Data Recovery Centre, Kilpauk, Chennai
January 11, 2030 - November 16, 2025Student of the Batch awarded by Technowrites
January 11, 2030 - November 16, 2025Certificate course in Fundamentals of Information Technology
January 11, 2030 - November 16, 2025Industrial training from Elcon Drugs & Formulations Ltd
January 11, 2030 - November 16, 2025Certification Program with Data Recovery Centre, Kilpauk, Chennai
January 11, 2030 - November 16, 2025Industry Experience
Professional Services, Software & Internet, Financial Services, Media & Entertainment, Education, Healthcare, Life Sciences
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