Available to hire
Hi, I’m Niki Wattimena, a Lead / Senior UX Designer with nineteen years of experience shaping user-centered digital services across government, healthcare, and enterprise environments. I specialize in information-heavy portals, account environments, self-service processes, and design systems, translating user needs, content, governance, and technical feasibility into scalable, executable solutions.
I combine UX research, information architecture, interaction design, service design, and design-system thinking with strong stakeholder management and practical delivery. I work at the intersection of strategy, design quality, and implementability, tackling large-scale platforms, AI-enabled apps, and governance challenges in complex organisations to deliver user-friendly and future-proof solutions.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Dutch
Fluent
English
Fluent
German
Intermediate
French
Intermediate
Malay
Intermediate
Work Experience
UX Consultant at adesso
March 1, 2026 - April 1, 2026Shaped propositions at the intersection of design, consultancy, AI, and digital transformation; developed AI Design Systems and AI Worker concepts; translated market developments and client needs into positioning and delivery directions for the Dutch/European market.
Lead UX Designer / UX Researcher at Niklin MediaSign LAB
August 1, 2012 - PresentIndependent practice for UX, service design, and digital product development; end-to-end work from research to executable solutions; includes side projects and AI-enabled tooling.
Lead UX Designer at Logius
April 1, 2025 - April 1, 2026Shaped task-oriented digital government services, evolved design system components, and aligned design, content, product, and development under accessibility, reliability, and maintainability requirements; contributed to enterprise design system governance and AI assistant concepts.
Senior / Lead UX Designer at Soul Reach
May 1, 2024 - December 1, 2024Led the digital positioning and UX direction for a wellness/e-commerce MVP; built a scalable content foundation and brand-aligned UX without compromising future growth.
Lead UX Designer / Service Designer at Dutch Government Organisation
September 1, 2023 - September 1, 2024Improved user journeys and service flows in a public administration context; translated insights into wireframes and executable improvements; facilitated workshops for alignment and decision-making.
Lead / Senior UX Designer at Athora / Zwitserleven
October 1, 2021 - April 1, 2023Led MijnZwitserleven and Pension Planner interfaces; discovery and backlog refinement; life-event flows; translated business goals into executable UX/UI improvements.
Senior Business Consultant ICT / UX Designer at Randstad Groep Nederland
January 1, 2021 - June 1, 2021Optimised logged-in onboarding and activation flows; translated Orbit design system principles into multi-brand screens across Randstad, Tempo-Team, and Yacht.
Senior Lead UX Researcher and Designer at Provincie Groningen
December 1, 2020 - November 1, 2021Researched subsidy application processes and service bottlenecks; designed streamlined journeys aligning front-end, back-office, and subsidy legislation.
Lead UX Researcher & Designer at Raad voor de Kinderbescherming
December 1, 2020 - January 1, 2021Conducted empathetic research across the police/courts chain; translated insights into human-centered service improvements and decision-support visuals.
Interim Senior UX Designer at Aedes
December 1, 2020 - January 1, 2021Identified information needs and navigational constraints; restructured information architecture and developed a community-centric online environment.
Senior Lead UX Designer at Essent
May 1, 2019 - September 1, 2019Redesigned PlusJeHuis tool; conducted usability testing; translated findings into improved flows and conversion for home sustainability guidance.
Senior UX Designer at Deloitte
September 1, 2019 - December 1, 2019Shaped user journeys and interaction/UI for fund-r.nl and related AI/data propositions; prepared high-fidelity UI and interaction patterns for agile delivery.
Senior UX Designer at Vattenfall
May 1, 2019 - August 1, 2019Led design-system revision and digital product interfaces for Stadsverwarming; refined onboarding and micro-interactions to strengthen usability and alignment with brand.
Senior Lead UX Designer at PwC
December 1, 2018 - August 1, 2019Delivered UX/UI for enterprise AI/data-oriented projects; translated complex data into usable digital interfaces for clients and internal stakeholders.
Senior UX Designer at Insight Software
October 1, 2018 - February 1, 2019Improved information architecture and navigational flows for BI/fintech products; strengthened alignment across product, development, and users.
Senior Lead UX Designer at Essent
June 1, 2018 - September 1, 2018Shaped the PlusJeHuis service experience and advisory tooling; integrated multiple data models into a coherent platform concept.
Senior UX Designer at Rabobank
September 1, 2017 - June 1, 2018Renewed information architecture and purchase/onboarding flows for savings and investments; collaborated with CX and delivery teams.
Senior Lead UX Designer at Aon Verzekeringen
January 1, 2017 - August 1, 2017Delivered interaction design, visual design, and prototyping across multi-label self-service products; defined MVP and roadmap.
Senior UX Designer at Kamer van Koophandel
September 1, 2016 - February 1, 2017Designed Mijn KvK self-service flows; translated business requirements into wireframes, prototypes and visual design.
Senior UX Designer at Wolters Kluwer
April 1, 2016 - July 1, 2017Delivered interaction and visual design for enterprise work flows; facilitated stakeholder alignment and onboarding of new UX team members.
Senior UX Designer at UWV
February 1, 2015 - December 1, 2015Designed flows, screens and reusable interaction patterns for work.nl and Mijn CV; standardised UX components and supported SAFe delivery.
Senior UX Designer at iMinds
September 1, 2014 - December 1, 2014Designed collaboration tool concepts on Salesforce CRM for EU project funding; produced prototypes and remote stakeholder alignment.
Senior Lead UX Designer at VGZ Zorgverzekeringen
July 1, 2014 - September 1, 2014Guided the end-to-end enterprise sales process; applied micro-interactions and Design Thinking to improve transparency and usability.
Senior Lead UX Designer at Onsbrabantnet
April 1, 2014 - May 1, 2014Redesigned the online sales funnel; introduced micro-interactions to improve clarity and conversion.
Lead UX Designer at Tix
August 1, 2014 - February 1, 2015Optimised the conversion process of the sales funnel; delivered responsive interaction design and improved persuasive messaging.
Senior User Experience Architect at Netmarketing
January 1, 2008 - August 1, 2012Created interaction designs and prototypes across diverse platforms; built a broad foundation in user-centred design for e-commerce and financial services.
Intern / Junior Interaction Designer at Weareyou (redhotminute)
September 1, 2007 - February 1, 2008Developed and implemented interactive content distribution solutions; collaborated across creative, technical, and commercial teams.
Intern Multimedia Designer at QLT Design
January 1, 2006 - August 1, 2006Designed and developed websites and interactive online assets; translated client needs into web concepts and interfaces.
Lead UX Designer / Service Designer at Dutch Government Organisation
September 1, 2023 - September 1, 2024Senior role at the intersection of UX, service design, and public digital services. Translated research insights and organisational needs into wireframes, prototypes, and service improvements; facilitated workshops and stakeholder alignment around clarity, explainability, and executability; supported iterative improvement and decision-making with a focus on connective tissue between service delivery, process design, and digital interaction.
Education
Bachelor’s degree in Communication & Multimedia Design (HBO) at Rotterdam University of Applied Sciences
January 1, 2003 - January 1, 2007CMD programme at Willem de Kooning Academy / Academy of Fine Arts
January 1, 2003 - January 1, 2007Bachelor’s degree in Communication & Multimedia Design (HBO) at Rotterdam University of Applied Sciences
January 1, 2003 - January 1, 2007CMD program / Academy of Fine Arts at Willem de Kooning Academy / Academy of Fine Arts
January 1, 2003 - January 1, 2007Qualifications
Basic Safety / VCA
January 1, 2004 - April 16, 2026AI Tools
January 1, 2026 - April 16, 2026Professional Scrum Master I (PSM I)
January 1, 2026 - April 16, 2026IBM Enterprise Design Thinking Practitioner
January 1, 2026 - April 16, 2026Basic Safety / VCA
January 1, 2004 - April 16, 2026AI Tools
January 1, 2026 - April 16, 2026Professional Scrum Master I (PSM I)
January 1, 2026 - April 16, 2026IBM Enterprise Design Thinking Practitioner
January 1, 2026 - April 16, 2026Industry Experience
Government, Healthcare, Financial Services, Software & Internet, Media & Entertainment, Professional Services
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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