Provided remote technical support to UK customers by diagnosing and fixing hardware, software, and internet connection issues. Resolved network dropouts, device setup errors, and account bugs using internal databases, software, and network tools to track and resolve client problems. Communicated clearly in fluent English, explaining technical solutions to customers. Worked in a customer-facing technical troubleshooting role, handling diagnostics and step-by-step fixes while maintaining service quality remotely.

Technical Customer Service Representative (Remote) at Results CX Bulgaria (Contracted for Sky UK)

December 1, 2025 - July 1, 2026

Provided remote technical support for UK customers. Diagnosed and resolved hardware, software, and internet connectivity issues. Troubleshot network dropouts, device setup errors, and account bugs. Used internal databases and network tools to track and resolve client issues. Communicated fluently in English to explain technical solutions to customers. Logged, investigated, and resolved customer incidents using internal systems and support workflows.

Technical Customer Service Representative (Remote) / Technical Support at CX Bulgaria (Contracted for Sky UK)

December 1, 2025 - July 31, 2026

Diagnosed and fixed hardware, software, and internet connection issues for UK customers. Resolved network dropouts, device setup errors, and account bugs using internal databases and network tools. Communicated fluently in English to explain technical solutions to customers. Provided remote troubleshooting and support while maintaining accurate issue tracking through internal systems.