I’m a detail-oriented e-commerce and administrative operations professional based in Riga, with extensive experience in order processing, customer data management, invoicing, payments, and inventory documentation. I’ve worked in high-volume environments where accuracy and record-keeping matter, supporting daily back-office operations and ensuring reliable ERP-driven workflows. I’m hands-on with tools like Shopify Admin and Odoo ERP, including product and SKU setup, inventory tracking, order updates, fulfillment handling, and returns/refunds processes. I also bring strong administrative experience from billing and customer database work using 1C/ERP systems, along with solid Excel-based data quality control and clear customer support through well-maintained operational records.…

Nina Ivanova

I’m a detail-oriented e-commerce and administrative operations professional based in Riga, with extensive experience in order processing, customer data management, invoicing, payments, and inventory documentation. I’ve worked in high-volume environments where accuracy and record-keeping matter, supporting daily back-office operations and ensuring reliable ERP-driven workflows. I’m hands-on with tools like Shopify Admin and Odoo ERP, including product and SKU setup, inventory tracking, order updates, fulfillment handling, and returns/refunds processes. I also bring strong administrative experience from billing and customer database work using 1C/ERP systems, along with solid Excel-based data quality control and clear customer support through well-maintained operational records.…

Available to hire

I’m a detail-oriented e-commerce and administrative operations professional based in Riga, with extensive experience in order processing, customer data management, invoicing, payments, and inventory documentation. I’ve worked in high-volume environments where accuracy and record-keeping matter, supporting daily back-office operations and ensuring reliable ERP-driven workflows.

I’m hands-on with tools like Shopify Admin and Odoo ERP, including product and SKU setup, inventory tracking, order updates, fulfillment handling, and returns/refunds processes. I also bring strong administrative experience from billing and customer database work using 1C/ERP systems, along with solid Excel-based data quality control and clear customer support through well-maintained operational records.

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Language

Russian
Fluent
Latvian
Advanced
English
Intermediate

Work Experience

Billing & Customer Database Administrator at SIA Telepark IPTV
May 13, 2016 - Present
Manage customer database records, invoices and billing, subscriptions and payments. Maintain data accuracy and documentation using 1C/ERP systems and perform daily administrative tasks.
Sales Department Manager at SIA Izdevniecības Nams Vesti
May 1, 2000 - May 31, 2016
Invoices and warehouse documentation Subscription and customer database management Customer support Order processing and back-office operations
Sales, Order & Back-Office Operations at Publishing companies (including SIA Izdevniecības Nams Vesti)
January 1, 2000 - January 1, 2016
Processed invoices, waybills, warehouse documentation, and other order-related records. Maintained subscription and customer databases and supported customer enquiries. Coordinated with sales, product, inventory, and accounting data to support day-to-day administrative and back-office operations in a multi-record environment.

Education

Engineer-Economist at University of Latvia, Faculty of Management and Economic Informatics
January 11, 2030 - September 15, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Consumer Goods, Retail, Financial Services, Professional Services, Software & Internet, Telecommunications
    Shopify Order & Inventory Management Practice

    Hands-on practice with Shopify store administration, including product and SKU management, inventory tracking, customer records, draft orders, payment status, fulfillment and partial fulfillment, returns, refunds, restocking, store credit, and order history.

    This project was completed as practical training to develop e-commerce operations and back-office skills.

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