Available to hire
I am an energetic and customer-focused professional with over 7 years of diverse experience in retail sales, customer service, digital marketing, and team supervision across Sri Lanka, Kuwait, and Qatar.
I am trilingual in English, Hindi, and Arabic, with additional proficiency in Sinhala, and I am passionate about continuous learning and service excellence.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Hindi
Advanced
Arabic
Advanced
Sinhala, Sinhalese
Intermediate
Work Experience
Sales Assistant and Customer Service Associate at Spinneys Dubai LLC, Dubai, United Arab Emirates
December 1, 2023 - PresentDelivered outstanding customer service, assisted in daily store operations, and promoted product sales. Assisted customers in locating products, answered inquiries, maintained clean and fully stocked shelves and sales areas, operated POS systems for sales transactions, and supported promotional sales activities.
Customer Service Specialist at The Sultan Centre
November 30, 2024 - July 28, 2025Provided exceptional customer service assisting shoppers with product inquiries and resolving complaints professionally. Maintained product displays and stock levels, supported sales initiatives by promoting offers, managing day-to-day operations including cashiering and store upkeep in a fast-paced supermarket environment.
Salesman at ELI FRANCE, Doha, Qatar
August 31, 2015 - July 28, 2025Promoted product sales through up-selling and cross-selling techniques, recommended complementary items and upgrades, provided excellent customer service by identifying client needs and offering tailored solutions while avoiding high-pressure sales tactics, and maintained in-depth product knowledge.
Sales Associate at Eli France Café, B Square Mall, Doha, Qatar
December 31, 2024 - July 28, 2025Engaged customers, promoted products, handled customer orders, ensured prompt service focused on customer satisfaction, maintained cleanliness and organization of service area, restocked supplies, and supported daily operations in a fast-paced café environment.
Salesman at Golden Ridge Hotel, Nuwara Eliya
March 31, 2024 - July 28, 2025Communicated clearly and professionally with customers to provide information and resolve inquiries timely. Listened actively to customer concerns, adapted communication style for diverse clients ensuring personalized interactions, and delivered effective support with excellent verbal and written communication.
Retail Sales Assistant at Rackmo Security services
December 31, 2022 - July 28, 2025Provided customers with detailed product knowledge, answered questions confidently, stayed updated on new products and promotions, and guided informed purchasing decisions while building trust through customer engagement in retail setting.
Graphic Designer at Unicpics
February 28, 2022 - July 28, 2025Communicated with clients to understand design needs, developed tailored visual designs based on client goals and brand identity, maintained continuous feedback, ensured project satisfaction and final deliverables met client expectations.
Department in charge and Customer Service Associate at Spinneys Dubai LLC
December 25, 2023 - October 18, 2025Delivered outstanding customer service, assisted in daily store operations, and promoted product sales. Engaged with customers, managed product displays, and supported retail sales initiatives in a fast-paced retail environment. Operated POS systems and supported promotional activities to drive revenue.
Real Estate & Vehicle Sales Consultant (Freelance) at Self-employed
August 17, 2019 - PresentBrokered numerous vehicle and real estate transactions, built a trusted client base through referrals, conducted valuations, advised on pricing strategies, and coordinated end-to-end processes including documentation and banking liaising.
Salesman at Golden Ridge Hotel
August 17, 2019 - June 26, 2020Customer-focused professional delivering empathetic support, managing inquiries, maintaining displays, and supporting sales initiatives in a hospitality setting; included cashiering and daily operations.
Salesman at ELI FRANCE, Doha, Qatar
September 17, 2014 - June 26, 2015Promoted product sales through upselling and cross-selling techniques, maintained product knowledge, and advised clients on pricing and suitable solutions.
Sales Associate at Eli France Café, B Square Mall, Doha, Qatar
September 17, 2014 - June 26, 2015Engaged customers, assisted with menu selections, took orders, promoted cafe offerings, ensured a welcoming dining atmosphere, and upheld high service standards in a fast-paced café environment.
Retail Sales Assistant at Rackmo Security Services
January 24, 2013 - February 25, 2014Provided product knowledge, answered customer questions, maintained stock and displays, and supported day-to-day store operations in a retail environment.
Salesman at Singer Plus Sri Lanka
January 12, 2012 - March 14, 2013Driven sales professional focused on upselling and cross-selling, understanding client needs, and delivering value-based product recommendations.
Department incharge and Customer Service Associate at Spinneys Dubai LLC
December 25, 2023 - PresentDepartment incharge and Customer Service Associate with hands-on experience in delivering outstanding customer service, assisting in daily store operations, and promoting product sales. Assisted customers in locating products, answering inquiries, and ensuring a positive in-store experience. Maintained clean, organized, and fully stocked shelves and sales areas. Operated POS systems for sales transactions and supported promotional sales activities to drive revenue.
Graphic Designer at Unicpics (Freelance)
April 1, 2021 - February 28, 2025Creative and client-focused Graphic Designer with strong communication skills and a collaborative approach to understanding design requirements. Translated client ideas and goals into visual concepts, maintained open communication, and ensured client satisfaction throughout the design process.
Customer Service Specialist at The Sultan Centre
October 15, 2015 - June 27, 2018Experienced Customer Service Specialist with 9+ years of service, delivering high-quality customer support, managing store operations, and contributing to sales growth. Provided exceptional customer service, maintained product displays, stock levels, and supported sales initiatives, cashiering and store upkeep.
Sales Associate, Eli France Café at Eli France Café, B Square Mall, Doha, Qatar
September 17, 2014 - June 26, 2015Sales Associate in a fast-paced café environment; assisted customers with menu selections, took orders, and ensured prompt service. Promoted café products and maintained cleanliness and organization of the service area.
Education
Tourism and Hotel Management at Sri Lanka Institute of Tourism and Hotel Management
January 11, 2030 - January 10, 2026Qualifications
Bachelor of Business Administration
January 1, 2011 - June 30, 2014Computer hardware course
January 11, 2030 - July 28, 2025Certificate course in Diploma in Microsoft Office
January 11, 2030 - July 28, 2025ASAP Course
January 11, 2030 - July 28, 2025tourism and hotel management, Sri Lanka institute of tourism and hotel management
January 11, 2030 - July 28, 2025Bachelor of Business Administration
January 1, 2011 - June 30, 2014Computer Hardware Course
January 11, 2030 - January 10, 2026Diploma/Microsoft Office Certification
January 11, 2030 - January 10, 2026ASAP Course
January 11, 2030 - January 10, 2026Diploma in Microsoft Office
January 11, 2030 - January 10, 2026Tourism and Hotel Management Certification
January 11, 2030 - January 10, 2026Computer Hardware Course
January 11, 2030 - January 10, 2026Bachelor of Business Administration
January 1, 2011 - June 1, 2014Computer hardware course
January 11, 2030 - January 10, 2026Diploma in Microsoft Office (Certificate Course)
January 11, 2030 - January 10, 2026ASAP Course
January 11, 2030 - January 10, 2026Tourism and Hotel Management
January 11, 2030 - January 10, 2026Industry Experience
Retail, Travel & Hospitality, Wholesale & Distribution, Consumer Goods, Real Estate & Construction, Professional Services, Media & Entertainment, Other
Graphic Design is the art and practice of creating visual content to communicate ideas and messages. It combines typography, images, colors, and layout to produce designs that inform, engage, and persuade an audience. Graphic design is used across many mediums, including branding, advertising, digital media, packaging, websites, and print materials, with the goal of making information clear, attractive, and effective.
If you’d like, I can tailor this description for a resume, portfolio, social media bio, school assignment, or business profile—just tell me the purpose and tone.
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