Inbound/Outbound Customer Support at Public Partnerships LLC (PPL)

Handled inbound calls from consumers and caregivers regarding enrollment, payroll, and compliance. Conducted outbound outreach to follow up on incomplete applications, missing documentation, and timesheet submissions. Assisted with onboarding and enrollment processes, ensuring timely and accurate paperwork completion. Logged interactions in CRM and escalated complex issues as needed. Provided clients with clear guidance on CDPAP.

FARMER CARE SPECIALIST at Enovox LLC (Formerly CDMPSC)

National/regional call center agent supporting the Inflation Reduction Act (IRA) program, assisting farmers, ranchers, and forest landowners with financial assistance applications; guided applicants through submission, status checks, and appointment setup; evaluated applications for completeness.

Toyota ELT Specialist at Sutherland Global

Used web applications and other software to enter data into the Customer Engagement Platform, ensuring car titles were sent to the right people or institutions. Processed 15-25 cases per hour daily.

ATT Customer Service/Loyalty Group at Sutherland Global

Uncovered customers’ needs to offer the best solutions for various problem scenarios to retain customers; supported loyalty-related inquiries and service improvements.

Amazon Seller Support at Sutherland Global

Provided prompt and accurate operational support for merchants selling on the Amazon platform; addressed system issues; developed internal documentation; contributed to a team environment while adhering to service level agreements for phone and/or email cases.

Substitute Teacher at Kelly Educational Services

Instructed students in the absence of the regular teacher; managed classrooms of 25+ students; tailored instruction to grade level.

Telefunding Representative at Alley Theatre

Raised funds by making phone calls to patrons, informing donors about the annual fund and Pay it Forward Campaign to support underserved communities.