I am currently transitioning from a healthcare support role into a career that leverages my strong people skills, organization, and creativity. I have a background providing compassionate care and administrative support, and I’m excited to apply my experience in roles that challenge me and offer autonomy. I enjoy cooking, spending time with friends, and staying curious about the latest local news. I’m eager to bring a friendly, proactive approach to a dynamic team, and I value clear communication and excellent customer service.

Nneoma Joyce Nwankwo

I am currently transitioning from a healthcare support role into a career that leverages my strong people skills, organization, and creativity. I have a background providing compassionate care and administrative support, and I’m excited to apply my experience in roles that challenge me and offer autonomy. I enjoy cooking, spending time with friends, and staying curious about the latest local news. I’m eager to bring a friendly, proactive approach to a dynamic team, and I value clear communication and excellent customer service.

Available to hire

I am currently transitioning from a healthcare support role into a career that leverages my strong people skills, organization, and creativity. I have a background providing compassionate care and administrative support, and I’m excited to apply my experience in roles that challenge me and offer autonomy.

I enjoy cooking, spending time with friends, and staying curious about the latest local news. I’m eager to bring a friendly, proactive approach to a dynamic team, and I value clear communication and excellent customer service.

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Language

English
Fluent
Igbo
Intermediate

Work Experience

Healthcare Assistant at Browncross Healthcare LTD (Agency)
June 1, 2025 - Present
Help residents with day-to-day activities; assist with personal care, mobility, feeding and monitoring vital signs; provide emotional support and maintain a safe environment.
Customer Representative at Smith Glass Limited
October 1, 2023 - March 1, 2024
Make outbound calls to potential customers, effectively communicating product and service offerings; identify and qualify potential leads; overcome objections in delivering compelling sales pitches tailored to the needs of individual customers; provide excellent customer support and ensure customer satisfaction.
Customer Relations Officer at Smiths Glass
August 20, 2023 - April 20, 2024
Make outbound calls to potential customers, address inquiries, and contribute to building positive customer relationships while supporting sales objectives.
Domestic Assistant at Basildon University Hospital
August 20, 2023 - Present
Current role focusing on providing a clean, healthy, and comfortable hospital environment, supporting patient welfare, and assisting with routine tasks in a healthcare setting.
Domestic Assistant (Bank) at Basildon University Teaching Hospital, NHS TRUST
August 1, 2023 - Present
Ensure a clean, healthy and comfortable hospital environment; oversee patient welfare; ensure the needs of the patients are catered for; ordering non-medical supplies.
Domestic Staff at London Healthcare Locums (NHS)
January 1, 2023 - August 1, 2023
Ensure a clean, comfortable, and healthy hospital environment; oversee patients' welfare; note allergies and dietary requirements and ensuring appropriate meals; ordering non-medical supplies.
Administrative Officer at Emirates Hospital
June 20, 2019 - September 20, 2022
Administrative support including correspondence handling, scheduling, and ensuring alignment of organizational policies and procedures with current standards.
Nursing Assistant at Emirates Hospital, Sangotedo, Lagos Nigeria
June 1, 2019 - October 1, 2022
Helping patients with daily activities such as bathing, dressing, grooming, toileting, and feeding, ensuring their comfort and dignity; assisting with moving around, including repositioning bedridden individuals, aiding with walking, and transferring between beds and chairs; measuring and recording patients' temperature, pulse, respiration, and blood pressure, and reporting any concerns to nursing staff; ensuring patient areas are clean and tidy.
Care Assistant (Volunteer) at Initiative Supporting Adolescents and Youths in Education and Sexual Health, Lagos
March 1, 2018 - September 1, 2022
Assist in data entry using mobile software like ODK and internet Google form; support in education on menstrual hygiene, nutrition and health; adolescents mentoring, data collection and information management; keep patient data/information confidential; provide emotional support to make families and patients feel comfortable.
English Communicator Class Teacher (NYSC) at First Baptist Secondary School, Bukuru, Plateau State
May 1, 2017 - February 1, 2018
Assign homework, grade tests, and document progress; act as English communication expert and tutor; data collection and information management of student records.

Education

M.A in Communication Studies (MERIT) at University of Westminster, Harrow Campus
September 1, 2022 - November 1, 2023
B.A in Mass Communication at Abia State University, Uturu, Nigeria
September 1, 2012 - September 1, 2016
Master's Degree in Communications at Abia State University
September 1, 2012 - August 1, 2016
Bachelor's Degree in Mass Communication at Abia State University
September 1, 2009 - August 1, 2012

Qualifications

Mandatory and statutory (practical) training course (CSTF)
January 11, 2030 - January 19, 2026
CARE CERTIFICATE
January 11, 2030 - January 19, 2026
Dementia Level 1 Certification
January 11, 2030 - January 19, 2026
Fire Safety
January 11, 2030 - January 19, 2026
First Aid
January 11, 2030 - January 19, 2026
Health and Safety
January 11, 2030 - January 19, 2026
Infection Control
January 11, 2030 - January 19, 2026
Moving and Handling
January 11, 2030 - January 19, 2026
Safeguarding Adults
January 11, 2030 - January 19, 2026
Medication Administration
January 11, 2030 - January 19, 2026
Food Hygiene Certification
January 11, 2030 - January 19, 2026

Industry Experience

Healthcare, Education, Non-Profit Organization, Professional Services, Government, Retail, Media & Entertainment