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I am a dedicated and results-driven customer support professional with over 6 years of experience in travel assistance and client services. I excel at managing high volumes of enquiries, resolving issues efficiently, and delivering exceptional service in fast-paced environments. I am highly proficient with online systems, email, and digital communication tools, and I thrive in remote/online work setups where teamwork and proactive problem-solving matter.…I am a dedicated and results-driven customer support professional with over 6 years of experience in travel assistance and client services. I excel at managing high volumes of enquiries, resolving issues efficiently, and delivering exceptional service in fast-paced environments. I am highly proficient with online systems, email, and digital communication tools, and I thrive in remote/online work setups where teamwork and proactive problem-solving matter.

Noki Kahukura Parata

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I am a dedicated and results-driven customer support professional with over 6 years of experience in travel assistance and client services. I excel at managing high volumes of enquiries, resolving issues efficiently, and delivering exceptional service in fast-paced environments. I am highly proficient with online systems, email, and digital communication tools, and I thrive in remote/online work setups where teamwork and proactive problem-solving matter.…I am a dedicated and results-driven customer support professional with over 6 years of experience in travel assistance and client services. I excel at managing high volumes of enquiries, resolving issues efficiently, and delivering exceptional service in fast-paced environments. I am highly proficient with online systems, email, and digital communication tools, and I thrive in remote/online work setups where teamwork and proactive problem-solving matter.

Available to hire

I am a dedicated and results-driven customer support professional with over 6 years of experience in travel assistance and client services. I excel at managing high volumes of enquiries, resolving issues efficiently, and delivering exceptional service in fast-paced environments.

I am highly proficient with online systems, email, and digital communication tools, and I thrive in remote/online work setups where teamwork and proactive problem-solving matter.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Final Cut Pro X

Intermediate

Work Experience

Cabin Attendant at Interislander

January 1, 2018 - Present

Delivered high-quality customer service to thousands of passengers from diverse backgrounds. Managed customer enquiries, complaints, and special requests professionally. Followed strict procedures, documentation, and safety protocols. Worked independently while coordinating with wider teams. Maintained accuracy, attention to detail, and confidentiality.

Sales Consultant at Trustpower

January 1, 2014 - December 31, 2014

Communicated clearly with customers via phone. Explained products and services confidently. Met performance targets and handled objections professionally. Maintained accurate customer records.

Telemarketer at HAP

January 1, 2014 - December 31, 2014

Conducted outbound calls and managed rejection professionally. Followed scripts, compliance rules, and call targets. Built rapport quickly with customers.

Services Team at Pak’n Save Kapiti

January 1, 2016 - December 31, 2017

Supported customer enquiries and service needs. Maintained organisation, cleanliness, and safety standards. Demonstrated reliability and consistency in fast-paced work.

Cabin Attendant at Interislander Ferries

January 1, 2018 - Present

Delivered exceptional customer service to passengers and handled travel enquiries and onboard assistance; resolved concerns professionally, maintained safety and service standards, and collaborated with crew to ensure smooth operations in a fast-paced environment.