Noori Tirmizi Passela

Acted as a central point of contact for Etihad Guest programme members; received and processed service requests and inquiries; logged and tracked customer requests through internal systems; coordinated with social media, Airport Services, and operations teams to resolve requests efficiently; maintained detailed records of customer interactions, requests, and service updates; escalated urgent or complex issues to relevant departments for prompt action; ensured clear communication with customers and internal teams regarding request progress and outcomes; supported service improvement initiatives by identifying recurring issues and coordinating with departments to improve response processes.

Proofread and edited content for publication; wrote press releases for Circus Marketing (UAE) for major events, including Spartan World Championship and FIFA World Cup campaigns; created and edited content for sports events for the Abu Dhabi Sports Council; produced feature articles for digital and print platforms; managed social media content (tweets and Instagram posts) for COP27 campaigns; prepared English press releases for the Fatima Bint Mubarak Women Sports Award; coordinated with stakeholders to gather information and meet content requirements; maintained clear communication with clients and teams to ensure timely delivery of tasks.

Provided frontline customer service at Abu Dhabi International Airport, assisting passengers with travel-related inquiries and requests; processed passenger services including check-in, travel assistance, and documentation verification; assisted VIP passengers and those requiring special assistance to ensure a smooth travel experience; coordinated with airport operations teams to resolve passenger issues and service requests; maintained accurate records of passenger service activities and adhered to airline service standards.