Manage and coordinate complex calendars, resolve scheduling conflicts proactively for Vice-president; coordinate meeting logistics; manage travel arrangements and itineraries for domestic and international trips; submit travel expenses on Concur; attend, record and summarize Weekly Leadership Team Meetings; collect and organize slides for Quarterly All Hands Meetings; maintain Organization Chart; anticipate needs and refine processes to improve time management.

Administrative Assistant, Customer Operations at Bell Canada

March 1, 2018 - February 1, 2024

Maintain Calendars of Directors; prepare staff on / off boarding; prepare and submit expenses; create / maintain access badges; use HR Forms tool for leaves and changes; book trips and hotels for Directors via Concur; order supplies; approve travel expense and supply requests; book conference rooms.

Administrative Assistant, Real Estate at Manulife Financial

May 1, 2016 - February 1, 2018

Prepare staff on / off boarding; ensure equipment critical to operations is maintained; prepare expense claims; book trips and hotels for AVPs via Concur; order programs/access via ServiceNow; maintain Department Organization Chart; open POs; file and match invoices; coordinate catering events.

Executive / Administrative / Editorial Assistant at Powershift Communications

May 1, 2003 - May 1, 2016

First point of contact by phone or in person; manage internal and external correspondence; coordinate office mailing and couriers; maintain filing systems; manage key to supply room and inventory; deliver daily news alerts via mass email; maintain magazine directory databases; proofread magazine drafts; research and transcribe interviews; train new receptionists / assistants; coordinate Board Meetings with agendas and catering; maintain Association Members’ database; develop PowerPoint presentations with CEO; manage petty cash and balance expenses.