Norimitsu Suhama

• Facilitated JP/EN translation and pre-contract negotiations for scope alignment; helped define requirements and deliverables. • Developed working knowledge of deep‑learning vision (CNN/R‑CNN) to accurately translate technical discussions and align with computer vision, machine learning, and engineering teams. • Supported the PM and coordinated delivery end‑to‑end (meetings, minutes, evidence logs, schedule tracking); maintained proactive client follow‑ups to unblock dependencies. • Initiated Japan market research for Road Management; built a 3yr plan (revenue/ROI, legal/regulatory scan) and presented company-wide guidance on Japanese business culture.

• Led a multilingual support team, consistently meeting and exceeding KPIs by improving operational workflows, increasing team engagement, and supporting individual development through personalized coaching plans and 1:1 sessions. • Took active part in recruitment and onboarding of new team members, while also refining documentation and standard procedures to maintain consistency in training and service. • Collaborated with Product, Marketing, and BI teams to share player insights — highlighting usability issues, campaign feedback, and behavioral patterns — which helped inform platform and feature improvements. • Used tools such as Tableau (via BI), Freshdesk, Jira, and Confluence to monitor team performance, resolve escalated issues, and track support trends for operational planning. • Initially supported internal knowledge sharing by organizing training sessions, documenting customer insights, and helping junior staff handle complex inquiries.

• Delivered several multimillion-dollar client projects, including: → Salesforce.com – 1,000 workstations ($2.3M) → Citi Bank – Full office solution ($6M) → Ernst & Young – 4,000 chairs + 2,000 monitor arms ($2.7M) → U.S. Embassy Tokyo – Multiple project wins totaling $1.1M, secured through strong vendor relationships and strategic pre-bid positioning • Engaged early in the design phase with interior designers and project managers to develop layouts and propose tailored furniture solutions for future bid specifications. • Managed procurement and logistics for furniture and textiles, including vendor coordination for IdeaPaint wall solutions; supported pre-sale coordination and handover for carpet tile projects (e.g., J+J Flooring). • Prepared tailored bid proposals, negotiated pricing to protect profitability, and conducted margin analysis to support decisions and long-term account value. • Coordinated stakeholders (project managers, design firms, general contractors, vendors) and internal teams (logistics, finance, QA, global account managers) plus external partners (factories, shippers, warehousing, installers) to ensure smooth execution and on-time delivery. • Mentored junior staff and contributed to Salesforce CRM planning and reporting improvements to support account growth.