With 10+ years in B2B account management and customer service—plus practical exposure to computer vision/deep learning (CNN / R-CNN) through a client R&D project, I have driven revenue across the full sales cycle (prospecting, scoping, bids, pricing/margin control, negotiation) and led multi-million-dollar office and furniture projects end to end, from stakeholder alignment and schedule control to delivery. I also improved operations by updating service manuals, building evaluation frameworks, and strengthening training using Freshdesk and Tableau, applying data-driven insights to raise efficiency, KPI performance, and customer satisfaction.…

Norimitsu Suhama

With 10+ years in B2B account management and customer service—plus practical exposure to computer vision/deep learning (CNN / R-CNN) through a client R&D project, I have driven revenue across the full sales cycle (prospecting, scoping, bids, pricing/margin control, negotiation) and led multi-million-dollar office and furniture projects end to end, from stakeholder alignment and schedule control to delivery. I also improved operations by updating service manuals, building evaluation frameworks, and strengthening training using Freshdesk and Tableau, applying data-driven insights to raise efficiency, KPI performance, and customer satisfaction.…

Available to hire

With 10+ years in B2B account management and customer service—plus practical exposure to computer vision/deep learning (CNN / R-CNN) through a client R&D project, I have driven revenue across the full sales cycle (prospecting, scoping, bids, pricing/margin control, negotiation) and led multi-million-dollar
office and furniture projects end to end, from stakeholder alignment and schedule control to delivery.

I also improved operations by updating service manuals, building evaluation frameworks, and strengthening training using Freshdesk and Tableau, applying data-driven insights to raise efficiency, KPI performance, and customer satisfaction.

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Skills

Experience Level

Language

English
Fluent
Japanese
Fluent
Swedish
Beginner

Work Experience

Marketing & Publicity Assistant at Outside Music Inc.
November 1, 2006 - June 1, 2007
Marketing and publicity support for music campaigns; coordinated campaigns, flyering and postering; assisted with promotional materials, event logistics, and basic sales reporting.
Retail Storeperson / Label Assistant at Six Shooter Records
July 1, 2007 - March 1, 2009
Retail store operations and label support; merchandising, promotional activities, inventory handling, and liaison with industry professionals to maximize exposure and sales.
Corporate Sales at Blueman Group Inc.
July 1, 2010 - March 1, 2012
• Approaching and servicing potential and existing clients including cold calls as well as planning and negotiating them for budgets and preparations • Information gathering for building sales plans to gain new clients, which brought me one of the biggest direct sales – approx. 750 tickets sold at one point of sale • Arranged preparations and negotiated internally for large group customers’ visits • Sales Performances → Jul-Sep 2011, Personal sales - 4,000 tickets sold – 280,000 USD Division basis - 50.6 % (out of the total tickets sold) → Oct-Dec 2011, Personal sales - 5,000 tickets sold – 347,000 USD Division basis - 44.7 % (out of the total tickets sold) → Jan-Mar 2012, Personal sales - 4,500 tickets sold – 313,000 USD Division basis - 21.6 % (out of the total tickets sold)
Key Account Manager at Gregory Lyon Inc. – Herman Miller Dealer Partner
September 1, 2012 - December 1, 2018
• Delivered several multimillion-dollar client projects, including: → Salesforce.com – 1,000 workstations ($2.3M) → Citi Bank – Full office solution ($6M) → Ernst & Young – 4,000 chairs + 2,000 monitor arms ($2.7M) → U.S. Embassy Tokyo – Multiple project wins totaling $1.1M, secured through strong vendor relationships and strategic pre-bid positioning • Engaged early in the design phase with interior designers and project managers to develop layouts and propose tailored furniture solutions for future bid specifications. • Managed procurement and logistics for furniture and textiles, including vendor coordination for IdeaPaint wall solutions; supported pre-sale coordination and handover for carpet tile projects (e.g., J+J Flooring). • Prepared tailored bid proposals, negotiated pricing to protect profitability, and conducted margin analysis to support decisions and long-term account value. • Coordinated stakeholders (project managers, design firms, general contractors, vendors) and internal teams (logistics, finance, QA, global account managers) plus external partners (factories, shippers, warehousing, installers) to ensure smooth execution and on-time delivery. • Mentored junior staff and contributed to Salesforce CRM planning and reporting improvements to support account growth.
Customer Support Team Leader (Line Manager) at Deltaceros AB
April 1, 2020 - December 1, 2024
• Led a multilingual support team, consistently meeting and exceeding KPIs by improving operational workflows, increasing team engagement, and supporting individual development through personalized coaching plans and 1:1 sessions. • Took active part in recruitment and onboarding of new team members, while also refining documentation and standard procedures to maintain consistency in training and service. • Collaborated with Product, Marketing, and BI teams to share player insights — highlighting usability issues, campaign feedback, and behavioral patterns — which helped inform platform and feature improvements. • Used tools such as Tableau (via BI), Freshdesk, Jira, and Confluence to monitor team performance, resolve escalated issues, and track support trends for operational planning. • Initially supported internal knowledge sharing by organizing training sessions, documenting customer insights, and helping junior staff handle complex inquiries.
Project Coordinator & Technical Liaison (JP/EN) | Japan Market Research & Partnerships at Univrses AB
September 1, 2025 - Present
• Facilitated JP/EN translation and pre-contract negotiations for scope alignment; helped define requirements and deliverables. • Developed working knowledge of deep‑learning vision (CNN/R‑CNN) to accurately translate technical discussions and align with computer vision, machine learning, and engineering teams. • Supported the PM and coordinated delivery end‑to‑end (meetings, minutes, evidence logs, schedule tracking); maintained proactive client follow‑ups to unblock dependencies. • Initiated Japan market research for Road Management; built a 3yr plan (revenue/ROI, legal/regulatory scan) and presented company-wide guidance on Japanese business culture.

Education

Associate of Arts at International Academy of Design & Technology / Toronto, Canada
August 1, 2005 - September 30, 2006
Entertainment Business Management
Bachelor of Commerce at Meiji University / Tokyo, Japan
April 1, 2000 - March 31, 2004
Specialty & Seminar in International Trade

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Retail, Manufacturing, Real Estate & Construction, Gaming, Wholesale & Distribution

Skills

Experience Level