Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello! I am Orlando Hernández Acuña, a dedicated customer service professional who believes in listening carefully to customers and delivering high-quality, solutions-driven support. I take pride in responding quickly, resolving issues, and helping people feel confident throughout their experience. Over the years I have worked in DHL's customer care, real estate inside sales, and remote insurance roles, which has strengthened my ability to build rapport, coordinate with cross-functional teams, and nurture lasting client relationships. I am bilingual in English and Spanish and thrive in diverse, fast-paced environments.…Hello! I am Orlando Hernández Acuña, a dedicated customer service professional who believes in listening carefully to customers and delivering high-quality, solutions-driven support. I take pride in responding quickly, resolving issues, and helping people feel confident throughout their experience. Over the years I have worked in DHL's customer care, real estate inside sales, and remote insurance roles, which has strengthened my ability to build rapport, coordinate with cross-functional teams, and nurture lasting client relationships. I am bilingual in English and Spanish and thrive in diverse, fast-paced environments.

Orlando Hernández Acuña

Copywriter, Presenter, Voiceover Artist, +2





Hello! I am Orlando Hernández Acuña, a dedicated customer service professional who believes in listening carefully to customers and delivering high-quality, solutions-driven support. I take pride in responding quickly, resolving issues, and helping people feel confident throughout their experience. Over the years I have worked in DHL's customer care, real estate inside sales, and remote insurance roles, which has strengthened my ability to build rapport, coordinate with cross-functional teams, and nurture lasting client relationships. I am bilingual in English and Spanish and thrive in diverse, fast-paced environments.…Hello! I am Orlando Hernández Acuña, a dedicated customer service professional who believes in listening carefully to customers and delivering high-quality, solutions-driven support. I take pride in responding quickly, resolving issues, and helping people feel confident throughout their experience. Over the years I have worked in DHL's customer care, real estate inside sales, and remote insurance roles, which has strengthened my ability to build rapport, coordinate with cross-functional teams, and nurture lasting client relationships. I am bilingual in English and Spanish and thrive in diverse, fast-paced environments.

Available to hire

Hello! I am Orlando Hernández Acuña, a dedicated customer service professional who believes in listening carefully to customers and delivering high-quality, solutions-driven support. I take pride in responding quickly, resolving issues, and helping people feel confident throughout their experience.

Over the years I have worked in DHL’s customer care, real estate inside sales, and remote insurance roles, which has strengthened my ability to build rapport, coordinate with cross-functional teams, and nurture lasting client relationships. I am bilingual in English and Spanish and thrive in diverse, fast-paced environments.

Skills

CRM

Copywriting

Experience Level

CRM

Expert

Copywriting

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Care Advisor at DHL Belén

January 1, 2022 - January 1, 2023

Primary point of contact for DHL customers in a high-volume call center, delivering professional, empathetic, and solutions-focused support. Documented interactions and resolutions, collaborated with internal teams to escalate complex cases, and achieved an average 90% customer satisfaction rating.

Inside Sales Agent (Real Estate ISA) at Maxwell Challenge Realty

February 1, 2023 - December 1, 2023

Qualified inbound leads, prospected new opportunities, conducted local market research, managed 100+ leads daily from multiple sources, collected client needs and timelines to advance prospects through the sales pipeline, and maintained consistent follow-ups to nurture leads.

Insurance Agent at Farmer Brown Insurance

January 1, 2024 - December 1, 2024

Developed and executed targeted marketing strategies, provided high-quality customer service for policy changes and coverage options, assessed financial and risk profiles to propose tailored protection plans, and built a strong client pipeline through networking and referrals.