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I am a professional virtual assistant with strong communication, active listening, and organizational skills. With practical experience in client care and management from my background as a makeup artist, I am highly empathetic and reliable. I am seeking entry-level Virtual Assistant and Chat Support roles where I can help your team with scheduling, customer communication, and daily administration.…I am a professional virtual assistant with strong communication, active listening, and organizational skills. With practical experience in client care and management from my background as a makeup artist, I am highly empathetic and reliable. I am seeking entry-level Virtual Assistant and Chat Support roles where I can help your team with scheduling, customer communication, and daily administration.

Ruth Amedu

Social Media Manager, Video Editor, Writer

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I am a professional virtual assistant with strong communication, active listening, and organizational skills. With practical experience in client care and management from my background as a makeup artist, I am highly empathetic and reliable. I am seeking entry-level Virtual Assistant and Chat Support roles where I can help your team with scheduling, customer communication, and daily administration.…I am a professional virtual assistant with strong communication, active listening, and organizational skills. With practical experience in client care and management from my background as a makeup artist, I am highly empathetic and reliable. I am seeking entry-level Virtual Assistant and Chat Support roles where I can help your team with scheduling, customer communication, and daily administration.

Available to hire

I am a professional virtual assistant with strong communication, active listening, and organizational skills. With practical experience in client care and management from my background as a makeup artist, I am highly empathetic and reliable. I am seeking entry-level Virtual Assistant and Chat Support roles where I can help your team with scheduling, customer communication, and daily administration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Support at University of Ilorin

June 1, 2024 - November 1, 2025

Handled customer interactions via emails and social media, proactively resolving issues to boost engagement and brand perception. Identified customer needs through effective questioning, guided clients in utilizing features, and improved user experience while reducing follow-up inquiries. Coordinated appointments and calendars, ensuring smooth communication between customers and team members, and maintained a well-organized schedule. Updated internal databases with detailed records of issues and interactions for future support. Logged interactions and tracked issue resolutions using CRM tools to maintain consistent follow-ups, enhancing customer retention and satisfaction.

Administrative Growth Assistant at Airtel Nigeria

January 1, 2020 - March 1, 2021

Remote role supporting customer outreach and promotions. Contacted customers to promote products and services with scripted communication. Responded to inquiries, provided product information, and addressed concerns to improve customer experience and loyalty. Identified customer needs through targeted questioning, delivering tailored solutions that contributed to increased sales and monthly closures. Directed prospects to the sales team to ensure smooth transitions, and leveraged product knowledge to resolve inquiries and complaints, improving satisfaction and retention. Used CRM tools (e.g., Salesforce) to track leads, manage follow-ups, and maintain accurate records.

Insurance Processing Specialist at Citizen Disability, United States

December 1, 2022 - November 1, 2023

Processed insurance applications, ensuring accurate and timely documentation for eligibility determination. Verified patient insurance coverage and benefits, minimizing claim errors and ensuring policy compliance. Streamlined claims by coordinating benefits (COB), identifying primary and secondary insurers, and reducing reimbursement delays. Leveraged Ep ic, Medisoft, and Kareo tools to track claims and maintain patient information efficiently. Handled pre-certification for hospitalization, verifying eligibility and benefits to ensure payer compliance.