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Hello! I’m Oumaima El Falleh, a proactive team leader with experience in client services, e-commerce operations, and visual/concept design. I enjoy guiding teams to deliver excellent customer experiences, streamline processes, and improve indicators of performance. I’m passionate about blending practical service delivery with creative visual thinking to support business goals. I thrive in fast‑paced environments, value collaboration and coaching, and love turning challenges into clear, actionable outcomes that boost customer satisfaction and team capability.…Hello! I’m Oumaima El Falleh, a proactive team leader with experience in client services, e-commerce operations, and visual/concept design. I enjoy guiding teams to deliver excellent customer experiences, streamline processes, and improve indicators of performance. I’m passionate about blending practical service delivery with creative visual thinking to support business goals. I thrive in fast‑paced environments, value collaboration and coaching, and love turning challenges into clear, actionable outcomes that boost customer satisfaction and team capability.

Oumaima El Falleh

Project Manager, Product Designer, Brand Designer, +2

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Hello! I’m Oumaima El Falleh, a proactive team leader with experience in client services, e-commerce operations, and visual/concept design. I enjoy guiding teams to deliver excellent customer experiences, streamline processes, and improve indicators of performance. I’m passionate about blending practical service delivery with creative visual thinking to support business goals. I thrive in fast‑paced environments, value collaboration and coaching, and love turning challenges into clear, actionable outcomes that boost customer satisfaction and team capability.…Hello! I’m Oumaima El Falleh, a proactive team leader with experience in client services, e-commerce operations, and visual/concept design. I enjoy guiding teams to deliver excellent customer experiences, streamline processes, and improve indicators of performance. I’m passionate about blending practical service delivery with creative visual thinking to support business goals. I thrive in fast‑paced environments, value collaboration and coaching, and love turning challenges into clear, actionable outcomes that boost customer satisfaction and team capability.

Available to hire

Hello! I’m Oumaima El Falleh, a proactive team leader with experience in client services, e-commerce operations, and visual/concept design. I enjoy guiding teams to deliver excellent customer experiences, streamline processes, and improve indicators of performance. I’m passionate about blending practical service delivery with creative visual thinking to support business goals.

I thrive in fast‑paced environments, value collaboration and coaching, and love turning challenges into clear, actionable outcomes that boost customer satisfaction and team capability.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Intermediate

Work Experience

Agent Service à la Clientèle at Amazon - Montréal, Canada

April 1, 2021 - April 1, 2022

Traitement des commandes, retours, remboursements et réclamations

Caissière at Domino's Pizza - Toulouse, France

December 1, 2018 - June 1, 2019

Accueil et prise en charge des clients en point de vente; encaissement et gestion de la caisse; prise de commandes par téléphone

Team Leader - Service Client

September 1, 2023 - Present

Encadrement et animation d’une équipe de conseillers service client; suivi des KPI; coaching et montée en compétences des collaborateurs (feedback, formations, évaluations)