Managed a busy business centre where technology, customer service, and daily operations flowed through my hands. Supervised staff, coordinated services, and maintained computers, printers and equipment to ensure smooth operations. Organized tasks, schedules, and maintained a clean, efficient environment to support customers and keep work moving. Answered incoming calls and directed them to the appropriate extension. Demonstrated steady leadership, clear communication, and problem-solving to keep the centre running with high quality.

Customer Service Administrator

March 1, 2021 - September 1, 2022

Followed up on the status of incoming faxes with subcontracted trades and escalated urgent requests to management.

Senior Staff

April 1, 2019 - January 1, 2022

Senior staff member in a busy business centre, combining experience, technical skill, and leadership to keep daily operations running smoothly. Handled advanced computer tasks, oversaw document processing, supported customers with digital services, and ensured that equipment such as printers, scanners, and mail remained functional. Strengthened communication, problem-solving, and multitasking abilities to maintain steady daily rhythm and deliver consistent quality.