Hi, I’m Oleksandra Yelnik, a committed Customer Success Specialist with 8+ years of experience in building strong client relationships, delivering responsive support, and driving customer satisfaction. I excel at multi-channel communication, problem solving, and mentoring team members to raise service standards. I’m fluent in English and Ukrainian, with Swedish conversational skills, and I bring multilingual customer care to international teams. I’m reliable, empathetic, and proactive about adopting new tools to improve how we support customers. I’m open to both full-time and part-time remote opportunities and love collaborating across teams to continuously enhance the customer journey.

Oleksandra Yelnik

Hi, I’m Oleksandra Yelnik, a committed Customer Success Specialist with 8+ years of experience in building strong client relationships, delivering responsive support, and driving customer satisfaction. I excel at multi-channel communication, problem solving, and mentoring team members to raise service standards. I’m fluent in English and Ukrainian, with Swedish conversational skills, and I bring multilingual customer care to international teams. I’m reliable, empathetic, and proactive about adopting new tools to improve how we support customers. I’m open to both full-time and part-time remote opportunities and love collaborating across teams to continuously enhance the customer journey.

Available to hire

Hi, I’m Oleksandra Yelnik, a committed Customer Success Specialist with 8+ years of experience in building strong client relationships, delivering responsive support, and driving customer satisfaction. I excel at multi-channel communication, problem solving, and mentoring team members to raise service standards.

I’m fluent in English and Ukrainian, with Swedish conversational skills, and I bring multilingual customer care to international teams. I’m reliable, empathetic, and proactive about adopting new tools to improve how we support customers. I’m open to both full-time and part-time remote opportunities and love collaborating across teams to continuously enhance the customer journey.

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Language

English
Fluent
Swedish
Intermediate
Ukrainian
Fluent

Work Experience

Self-Employed Creative Professional & Customer-Facing Business at Independent Etsy shop
January 1, 2018 - Present
Managed an independent Etsy e-commerce store, handling all customer inquiries, order fulfillment, and customer service. Provided custom design work and product recommendations; built client-facing materials and maintained professional, responsive communication to foster repeat business.
Marketing and Communications Manager at Web CEO
January 1, 2014 - January 1, 2018
Created clear, customer-focused messaging for landing pages, emails, and product documentation; communicated product benefits; wrote educational content and press materials; collaborated with design and support teams to create client-facing materials; maintained company website and communications; ensured message accuracy.
Customer Support Manager at Web CEO (B2B SaaS Platform)
January 1, 2006 - January 1, 2011
Delivered comprehensive customer support across multi-channel (technical, consultative, pre-sales & post-sales) to enterprise B2B clients; built internal knowledge base; trained and mentored new support team members; resolved complex issues to improve customer satisfaction and retention; managed onboarding and client guidance.

Education

Physics Degree at Odesa National University
January 1, 1999 - January 1, 2004

Qualifications

B
April 16, 2026 - April 16, 2026

Industry Experience

Software & Internet, Retail, Professional Services, Other