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My background comes mostly from working in business such as iGaming and health care. Both fields have helped me develop a unique understanding of how organizations function and what truly motivates people. I've gained experience across various industries and grown into a valuable expert in people management and work process optimization. I'm open to diverse opportunities that allow me to contribute, grow, and drive meaningful results.…My background comes mostly from working in business such as iGaming and health care. Both fields have helped me develop a unique understanding of how organizations function and what truly motivates people. I've gained experience across various industries and grown into a valuable expert in people management and work process optimization. I'm open to diverse opportunities that allow me to contribute, grow, and drive meaningful results.

Olga Surgante

Presentation Designer, Presenter, Designer, +1

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My background comes mostly from working in business such as iGaming and health care. Both fields have helped me develop a unique understanding of how organizations function and what truly motivates people. I've gained experience across various industries and grown into a valuable expert in people management and work process optimization. I'm open to diverse opportunities that allow me to contribute, grow, and drive meaningful results.…My background comes mostly from working in business such as iGaming and health care. Both fields have helped me develop a unique understanding of how organizations function and what truly motivates people. I've gained experience across various industries and grown into a valuable expert in people management and work process optimization. I'm open to diverse opportunities that allow me to contribute, grow, and drive meaningful results.

Available to hire

My background comes mostly from working in business such as iGaming and health care. Both fields have helped me develop a unique understanding of how organizations function and what truly motivates people.

I’ve gained experience across various industries and grown into a valuable expert in people management and work process optimization. I’m open to diverse opportunities that allow me to contribute, grow, and drive meaningful results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Russian

Fluent

Latvian

Fluent

French

Beginner

Work Experience

Team Manager at Evolution Latvia Transport and Telecommunications Institute (TSI)

January 1, 2023 - January 1, 2024

Analyzed team performance data to identify workflow inefficiencies and implement improvement plans that led to measurable KPI growth. Used data insights to optimize shift schedules and allocate resources effectively based on workload trends. Led cross-functional meetings to address operational challenges and collaborate with product and support teams on process improvements.

Game Presenter at Erste EG

January 1, 2019 - January 1, 2021

Delivered customer service to players across international online platforms. Maintained professional and consistent client-facing environments.

Senior Game Presenter at Erste EG

January 1, 2021 - January 1, 2023

Delivered customer service to players across international online platforms. Maintained professional and consistent client-facing environments.

Account Manager at Upwork (Freelance)

January 1, 2024 - January 1, 2025

Managed private company accounts. Helped startups with transcripts. Created guidelines for company products. Designed presentations for clients. Upwork freelance.

Presentation Designer at Upwork (Freelance)

January 1, 2024 - January 1, 2025

Designed presentations for clients.