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Hi, I'm Oliver Ndeda, a customer support and business development professional based in Mombasa, Kenya. I have over four years of experience across diverse industries, known for curiosity, proactive thinking, and a solution-driven mindset. I thrive in dynamic environments, improving business processes, gathering customer feedback, and turning insights into practical strategies. I'm proficient with ERP, Microsoft Office, and environmental and managerial principles, and I enjoy solving problems and helping teams deliver exceptional results.…Hi, I'm Oliver Ndeda, a customer support and business development professional based in Mombasa, Kenya. I have over four years of experience across diverse industries, known for curiosity, proactive thinking, and a solution-driven mindset. I thrive in dynamic environments, improving business processes, gathering customer feedback, and turning insights into practical strategies. I'm proficient with ERP, Microsoft Office, and environmental and managerial principles, and I enjoy solving problems and helping teams deliver exceptional results.

Oliver Ndeda

Marketing Strategist, Brand Strategist, Digital Marketer, +1

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Hi, I'm Oliver Ndeda, a customer support and business development professional based in Mombasa, Kenya. I have over four years of experience across diverse industries, known for curiosity, proactive thinking, and a solution-driven mindset. I thrive in dynamic environments, improving business processes, gathering customer feedback, and turning insights into practical strategies. I'm proficient with ERP, Microsoft Office, and environmental and managerial principles, and I enjoy solving problems and helping teams deliver exceptional results.…Hi, I'm Oliver Ndeda, a customer support and business development professional based in Mombasa, Kenya. I have over four years of experience across diverse industries, known for curiosity, proactive thinking, and a solution-driven mindset. I thrive in dynamic environments, improving business processes, gathering customer feedback, and turning insights into practical strategies. I'm proficient with ERP, Microsoft Office, and environmental and managerial principles, and I enjoy solving problems and helping teams deliver exceptional results.

Available to hire

Hi, I’m Oliver Ndeda, a customer support and business development professional based in Mombasa, Kenya. I have over four years of experience across diverse industries, known for curiosity, proactive thinking, and a solution-driven mindset.

I thrive in dynamic environments, improving business processes, gathering customer feedback, and turning insights into practical strategies. I’m proficient with ERP, Microsoft Office, and environmental and managerial principles, and I enjoy solving problems and helping teams deliver exceptional results.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Business Development Officer at Tenakata Enterprise

October 1, 2024 - Present

Analyzing financial data using ERP and related tools, developing marketing strategies and business plans, tracking industry news, monitoring competitors, preparing reports, onboarding clients, and solving customer complaints to provide solutions.

Business Development Officer at Huduma Credit

July 1, 2024 - October 20, 2025

Collected prompt and accurate customer feedback,Escalated unresolved issues to relevant internal teams, troubleshooted problems and drove resolution, documented knowledge as solution articles, conducted market research, explored ways to boost sales, processed loans on time, and communicated potential changes with stakeholders.

Loan Officer and Branch Coordinator at Mogo Auto Limited

August 1, 2023 - October 20, 2025

As a Loan Officer, mastered ERP usage, processed loans on time, ensured customer satisfaction. As Branch Coordinator, managed shop inventory, generated sales via networks, achieved targets within deadlines, and prepared monthly sales reports.

Environmental Officer - Attaché at Mines and Geological Department Coast Region

August 1, 2018 - October 20, 2025

Gained exposure to mining operations, learned licensing and compliance, visited sites (Taru, Kwale Titanium, Manda Maweni), and studied environmental conservation and protection aspects.

Business Development Officer at Tenakata Enterprise

October 1, 2024 - Present

Responsible for analyzing financial data using ERP and Super Lender tool, developing marketing strategies, creating business plans, tracking industry news, monitoring competitors, preparing reports, onboarding clients, and raising awareness on financial management. Also resolved customer complaints and provided actionable solutions.

Business Development Officer at Huduma Credit

July 1, 2024 - October 20, 2025

Collected prompt and accurate customer feedback, escalated unresolved issues to relevant internal teams, troubleshooted problems, documented knowledge as solution articles, conducted market research, identified methods to increase or improve sales, processed loans on time and communicated potential changes with shareholders and other business leaders.

Loan Officer / Branch Coordinator at Mogo Auto Limited

August 1, 2023 - October 20, 2025

As a Loan Officer, mastered the use of ERP, processed loans on time, demonstrated customer care and persuasive communication to ensure customer satisfaction. As Branch Coordinator, managed shop inventory, generated new sales via existing networks, achieved sales targets within timelines and prepared monthly sales reports.

Environmental Officer - Attaché at Mines and Geological Department Coast Region

August 1, 2018 - October 20, 2025

Gained exposure to mining operations, learned mining licensing and compliance, visited sites such as Taru, Kwale Titanium and Manda Maweni with emphasis on environmental conservation and protection.