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Hi, I’m Oliviana Borsa. I’m a highly organized, goal-driven professional with a strong problem-solving mindset shaped by experience in Customer Service, Visual Merchandising, and B2B Account Management. I also have hands-on copywriting and content planning experience for social media platforms like Instagram and TikTok, and I enjoy translating insights into practical actions for growth. I’m self-reliant, disciplined, and adaptable, able to work independently or as part of a team. I value honesty, empathy, and flexibility, and I’m committed to continuous personal and professional growth while contributing to a positive, collaborative work environment.…Hi, I’m Oliviana Borsa. I’m a highly organized, goal-driven professional with a strong problem-solving mindset shaped by experience in Customer Service, Visual Merchandising, and B2B Account Management. I also have hands-on copywriting and content planning experience for social media platforms like Instagram and TikTok, and I enjoy translating insights into practical actions for growth. I’m self-reliant, disciplined, and adaptable, able to work independently or as part of a team. I value honesty, empathy, and flexibility, and I’m committed to continuous personal and professional growth while contributing to a positive, collaborative work environment.

Oliviana Marton

Project Manager, Social Media Manager, Merchandiser, +3

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Hi, I’m Oliviana Borsa. I’m a highly organized, goal-driven professional with a strong problem-solving mindset shaped by experience in Customer Service, Visual Merchandising, and B2B Account Management. I also have hands-on copywriting and content planning experience for social media platforms like Instagram and TikTok, and I enjoy translating insights into practical actions for growth. I’m self-reliant, disciplined, and adaptable, able to work independently or as part of a team. I value honesty, empathy, and flexibility, and I’m committed to continuous personal and professional growth while contributing to a positive, collaborative work environment.…Hi, I’m Oliviana Borsa. I’m a highly organized, goal-driven professional with a strong problem-solving mindset shaped by experience in Customer Service, Visual Merchandising, and B2B Account Management. I also have hands-on copywriting and content planning experience for social media platforms like Instagram and TikTok, and I enjoy translating insights into practical actions for growth. I’m self-reliant, disciplined, and adaptable, able to work independently or as part of a team. I value honesty, empathy, and flexibility, and I’m committed to continuous personal and professional growth while contributing to a positive, collaborative work environment.

Available to hire

Hi, I’m Oliviana Borsa. I’m a highly organized, goal-driven professional with a strong problem-solving mindset shaped by experience in Customer Service, Visual Merchandising, and B2B Account Management. I also have hands-on copywriting and content planning experience for social media platforms like Instagram and TikTok, and I enjoy translating insights into practical actions for growth.

I’m self-reliant, disciplined, and adaptable, able to work independently or as part of a team. I value honesty, empathy, and flexibility, and I’m committed to continuous personal and professional growth while contributing to a positive, collaborative work environment.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Work Experience

Account Manager at VOS Logistics

November 1, 2021 - Present

Portfolio management from entry to completion in the database; negotiating quotation requests in collaboration with Inside Sales; promptly solving urgent situations; cross-department problem solving to ensure smooth operations; executing client performance reports and identifying improvement opportunities; developing skills in account management, business development, sales and critical thinking; coordinating with internal teams to ensure timely delivery and customer satisfaction.

Assistant Manager at Mango

February 1, 2017 - November 1, 2020

Attended weekly meetings with the Store Manager to plan and optimize sales; delegated daily store tasks; ensured operations followed company guidelines; performed weekly reviews to identify best sellers and coordinate promotions; contributed to the execution of sales strategies during campaigns; managed stock and assisted with new collections; supported the team to achieve targets and maintain store performance.

Visual Merchandiser at C&A

February 1, 2013 - February 1, 2017

Ensured the store’s visual and commercial presentation to maximize sales; used creativity to implement displays; participated in merchandising planning and floor layouts; provided customer service on the shop floor; coordinated with the Store Manager to implement action plans and maintain branding standards across campaigns.

Customer Care Agent at Irresistible Me Hair Extensions

October 1, 2013 - February 1, 2017

Interacted with customers via online platform (Help Desk), emails and chat; addressed queries on social media; provided solutions for order issues and product questions; escalated cases when needed; managed order data and supported the team in resolving disputes; delivered high-quality customer service and assisted other team members as needed.

Assistant Manager at Mango

November 1, 2020 - May 1, 2021

Managed day-to-day retail operations, supported staff training and store presentation; assisted in planning campaigns and promotions; helped with stock replenishment and floor merchandising; collaborated with Store Manager to improve sales and customer experience.

Account Manager at VOS Logistics Cluj-Napoca

November 1, 2021 - Present

Management of a portfolio of international clients from entry into the database to project completion. Negotiated quotation requests in collaboration with Inside Sales; resolved urgent issues promptly; promoted cross-department collaboration to ensure smooth operations. Executed client performance reports and proposed improvement actions. Developed strong skills in account management, business development, problem solving, and critical thinking.

Assistant Manager at Mango Cluj-Napoca

November 1, 2020 - May 1, 2021

Collaborated with the Store Manager in weekly strategy meetings to optimize sales performance. Ensured staff understood their duties, delegated tasks to maintain efficient store operations, and submitted weekly KPIs reports to upper management. Also performed Visual Merchandiser duties when needed, upholding brand visual and commercial standards.

Visual Merchandiser at C&A Cluj-Napoca

February 1, 2017 - November 1, 2020

Maintained store performance from visual merchandising and commercial perspectives; partnered with the Store Manager to develop action plans for store improvements and sales growth; implemented campaigns and promotions; oversaw new collection launches, window changes, and merchandise plan rotation. Delegated tasks to sales staff as needed and worked both in team and independently.

Customer Care Agent at Irresistible Me Hair Extensions Cluj-Napoca

October 1, 2013 - February 1, 2017

Interacted with customers via helpdesk, email, chat, and social media; provided solutions for order issues and product inquiries; managed disputes and escalated cases; maintained the order database and assisted in managing brand ambassador accounts on social media. Collaborated with other departments to resolve cases efficiently.