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Creative, organized, and customer-focused professional with 9+ years of experience in social media management, content strategy, digital marketing, and content creation. Built and engaged a combined audience of 316K+ across Instagram, YouTube, and TikTok using analytics-driven storytelling and consistent brand messaging. Experienced in customer experience and business operations, including CRM management, customer communication, scheduling, project coordination, website management, and process improvements. Seeking remote opportunities in social media, content, customer support/experience, or digital operations.…Creative, organized, and customer-focused professional with 9+ years of experience in social media management, content strategy, digital marketing, and content creation. Built and engaged a combined audience of 316K+ across Instagram, YouTube, and TikTok using analytics-driven storytelling and consistent brand messaging. Experienced in customer experience and business operations, including CRM management, customer communication, scheduling, project coordination, website management, and process improvements. Seeking remote opportunities in social media, content, customer support/experience, or digital operations.

OLIVIA PALMER

Social Media Manager, Content Strategist, Content Creator, +4

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Creative, organized, and customer-focused professional with 9+ years of experience in social media management, content strategy, digital marketing, and content creation. Built and engaged a combined audience of 316K+ across Instagram, YouTube, and TikTok using analytics-driven storytelling and consistent brand messaging. Experienced in customer experience and business operations, including CRM management, customer communication, scheduling, project coordination, website management, and process improvements. Seeking remote opportunities in social media, content, customer support/experience, or digital operations.…Creative, organized, and customer-focused professional with 9+ years of experience in social media management, content strategy, digital marketing, and content creation. Built and engaged a combined audience of 316K+ across Instagram, YouTube, and TikTok using analytics-driven storytelling and consistent brand messaging. Experienced in customer experience and business operations, including CRM management, customer communication, scheduling, project coordination, website management, and process improvements. Seeking remote opportunities in social media, content, customer support/experience, or digital operations.

Available to hire

Creative, organized, and customer-focused professional with 9+ years of experience in social media management, content strategy, digital marketing, and content creation. Built and engaged a combined audience of 316K+ across Instagram, YouTube, and TikTok using analytics-driven storytelling and consistent brand messaging.

Experienced in customer experience and business operations, including CRM management, customer communication, scheduling, project coordination, website management, and process improvements. Seeking remote opportunities in social media, content, customer support/experience, or digital operations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Operations Manager at Solar Pros Plus

January 1, 2024 - September 1, 2025

Built and maintained a customized CRM system organizing the customer journey from initial sale through financing, installation, inspection, and project completion. Served as a primary customer communication point, providing clear updates and helping customers navigate complex project steps. Coordinated sales representatives, installers, customers, financial institutions, office staff, and external partners to keep projects moving. Managed financing, permitting, site surveys, equipment ordering, scheduling, inspections, documentation, and multiple concurrent customer projects. Identified workflow and communication gaps and implemented practical process improvements. Created customer-facing marketing materials and communications supporting product education and business growth.

Seasonal Social Media Manager at Classic Christmas Lights

September 1, 2023 - December 1, 2024

Managed the company’s Instagram presence during two high-volume holiday seasons. Developed seasonal content strategy, promotional messaging, graphics, photography, and video. Communicated services and value clearly to prospective customers through customer-facing social content. Maintained consistent brand voice and visual identity while responding to customer questions and engagement.

CRM, Website & Recruitment Manager at MySolar

December 1, 2022 - December 1, 2023

Designed and implemented a CRM system to organize complex information and improve employee and customer workflows. Created user-friendly digital forms that simplified information collection and supported consistent processes. Developed training materials and welcome videos to make onboarding information easier to understand and use. Trained employees on CRM workflows and supported adoption of new digital processes. Managed website content and digital experiences supporting business operations and customer acquisition.

Social Media Manager at Let's Throw a Party Boutique

August 1, 2022 - January 1, 2023

Managed the company’s social media presence and developed a consistent brand voice across digital channels. Created and published daily content including graphics, promotional materials, and customer-focused posts. Responded to comments and direct messages and used customer questions and feedback to inform communication. Researched and coordinated influencer and local business collaborations to expand reach and engagement.

Social Media Manager & Content Strategist at Self-Employed

May 1, 2017 - Present

Built and engaged a combined audience of 316,000+ followers across Instagram, YouTube, and TikTok through consistent content strategy and digital storytelling. Developed and executed content plans based on audience interests, engagement patterns, platform trends, and performance analytics. Managed end-to-end content creation including copy, photography, video, graphics, publishing, community engagement, and performance analysis. Translated product features and brand messaging into clear, engaging content designed to educate, build trust, and encourage action. Partnered with major consumer brands (Nintendo, Crayola, L'Oréal, Premier Protein, HelloFresh, BodyArmor) on customer-facing campaigns, managing requirements, deadlines, deliverables, client communication, and reporting. Used audience feedback and analytics to refine messaging, formats, calls to action, and posting strategy.