Available to hire
Hi, I’m Benjamin. I enjoy helping people, solving problems, and improving processes.
I’m a support specialist currently dabbling into Manual QA Testing.
Language
English
Advanced
Work Experience
Live Proctor at ctoProctor
October 1, 2025 - PresentMonitor online assessments to ensure exam integrity and test-taker policy compliance. Provide basic technical assistance during assessments.
IT Project Manager / IT Support Provider at The Tech Link Agency
September 1, 2025 - October 21, 2025Oversaw end-to-end IT projects, including workstation installations, website launches, and software implementations for small business clients across administrative, food service, and financial sectors. Managed vendor relationships and project timelines for network setups, system maintenance, and infrastructure upgrades.
Travel Consultant at A SAP Tickets
March 1, 2025 - October 21, 2025Cold-called 50 prospective clients daily and assisted with booking flight options for interested leads while upselling ancillary products. Achieved a 150% follow-up rate with each client in line with lead handling standards.
Professional Break
August 1, 2023 - October 21, 2025Completed the IBM Technical Support Specialization Program on Coursera, gaining practical experience in ServiceNow, VMware virtualization, network management, and documentation processing; subsequently revamped The Tech Link Agency to focus on managed IT support solutions, increasing clientele by 25%.
Community Manager at IndieNFT
May 1, 2022 - October 21, 2025Managed stakeholder communications with 200+ community members across multiple platforms, increasing engagement by 20%. Executed 6 promotional campaigns, driving a 20% increase in sales.
Customer Support Specialist at Raphnik Corporate Ltd.
May 1, 2019 - October 21, 2025Delivered multi-channel support using Freshdesk, maintaining a 3-hour SLA for response and resolution. Optimized product listings with SEO keywords, increasing sales by 15%. Negotiated vendor contracts and coordinated supply chain logistics.
Education
Associate Degree in Computer Science at University of the People
January 11, 2030 - January 1, 2026IBM IT Support Professional Certificate at Coursera
January 11, 2030 - October 21, 2025Customer Service Fundamentals Course Completion Certificate at Udemy
January 11, 2030 - October 21, 2025Certificate of Professional Ethics at Corporate Finance Institute
January 11, 2030 - October 21, 2025Soft-Skills Training Completion Certificate at Jobberman
January 11, 2030 - October 21, 2025Qualifications
IBM IT Support Professional Certificate
January 11, 2030 - October 21, 2025Customer Service Fundamentals Course Completion Certificate
January 11, 2030 - October 21, 2025Certificate of Professional Ethics
January 11, 2030 - October 21, 2025Industry Experience
Software & Internet, Professional Services, Travel & Hospitality
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