Customer Experience Manager and Product Development at Cybercore Technologies Limited

I serve as the primary point of contact for customers via phone, email, and live chat, ensuring professional and timely communication. I resolve customer complaints efficiently, escalating complex issues when necessary, and maintain a 95% satisfaction rate. I define product vision and roadmaps, aligning with company objectives and market trends to ensure long-term success. I collaborate cross-functionally with marketing and sales to align product with market needs, and oversee the end-to-end product development lifecycle from ideation to launch. I manage project plans and budgets to ensure timely delivery within scope and resources. I drive innovation by adopting new technologies and methodologies, achieving a 20% efficiency improvement in product development. I define KPIs, analyze performance data, and present insights to stakeholders. I integrate customer feedback into design to ensure a user-focused product that increases satisfaction and retention.