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I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.…I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

Omar Achab

Assistant Producer, Content Producer, Production Coordinator, +2

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I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.…I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

Available to hire

I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination.

I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

English

Fluent

French

Fluent

Work Experience

Health Care Assistant

April 20, 2024 - Present

Provided bilingual health care assistant support, appointment booking, and patient follow-up; coordinated clinical documentation and contributed to process improvements; supported fundraising campaigns through donor communication.

Health Care Assistant at Self-employed / Independent

April 1, 2024 - Present

Assisted patients with medical profiles, completed clinical questionnaires, scheduled appointments, and maintained smooth patient flow. Engaged bilingual donors to support fundraising campaigns. Created accounts, updated study pathways, shipped equipment, and coordinated IT setup.

Bilingual Customer Service Representative (Dealer Agent) at Audi Canada

September 1, 2021 - August 31, 2022

Managed French and English client communications via phone, chat, and email. Assisted clients with profile creation, appointment booking, and explained consultation and cancellation processes. Led follow-ups and cancellations, documented interactions in CRM systems, and coordinated appointment rescheduling.