I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination. I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

Available to hire

I am a bilingual Health Care Assistant and customer service professional with 8 years of experience in patient support, client relations, case management, and administrative coordination.

I excel at handling high-volume calls, appointment scheduling, CRM documentation, and building strong donor relationships. I am known for empathetic communication, multitasking, conflict resolution, and delivering exceptional client experiences in fast-paced environments.

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Experience Level

Expert

Language

English
Fluent
French
Fluent

Work Experience

Health Care Assistant
April 20, 2024 - Present
Provided bilingual health care assistant support, appointment booking, and patient follow-up; coordinated clinical documentation and contributed to process improvements; supported fundraising campaigns through donor communication.
Health Care Assistant at Self-employed / Independent
April 1, 2024 - Present
Assisted patients with medical profiles, completed clinical questionnaires, scheduled appointments, and maintained smooth patient flow. Engaged bilingual donors to support fundraising campaigns. Created accounts, updated study pathways, shipped equipment, and coordinated IT setup.
Bilingual Customer Service Representative (Dealer Agent) at Audi Canada
September 1, 2021 - August 31, 2022
Managed French and English client communications via phone, chat, and email. Assisted clients with profile creation, appointment booking, and explained consultation and cancellation processes. Led follow-ups and cancellations, documented interactions in CRM systems, and coordinated appointment rescheduling.

Education

Diploma in Business Administration at Collège Boréal
January 1, 2018 - January 1, 2020
Diploma in Business Administration at College Boreal
January 1, 2018 - January 1, 2020
Language Course at Hansa Language Center
June 1, 2018 - January 27, 2026

Qualifications

Certified Travel Counselor
January 11, 2030 - January 27, 2026

Industry Experience

Healthcare, Education, Professional Services, Travel & Hospitality, Software & Internet