Designed and developed WordPress websites (business & e-commerce); created marketing materials; managed client acquisition and proposals; implemented SEO strategies; delivered logos and branding assets.

Receptionist / Guide at Illusion Brussels

October 1, 2024 - September 26, 2025

Welcomed and guided over 10,000 visitors in French, English, Dutch, and Arabic, ensuring an immersive customer experience. Coordinated daily operations with internal teams, maintaining a customer satisfaction rate above 90%. Delivered interactive exhibition presentations, enhancing visitor engagement through detailed and personalized briefings.

E-Commerce Manager at BILSYS

September 1, 2024 - September 26, 2025

Conducted stakeholder interviews and surveys to identify business needs, optimizing B2B internal processes. Designed and developed a website optimized for SEO, aligned with marketing objectives. Proposed subscription models based on cost analysis, reducing expenses by 15%. Developed a digital marketing strategy using Google Ads and LinkedIn Ads.

IT Consultant at BPOST Bank

November 1, 2023 - September 26, 2025

Advised clients on online banking services and optimized Wi-Fi and telephone subscriptions through the BEEGO platform, improving customer satisfaction by 15%. Collaborated with technical teams to provide tailored solutions, boosting service efficiency by 10%.

Web Designer at Human Smile

May 1, 2023 - September 26, 2025

Completed the design and production of a website, from CMS selection to live deployment. Developed and implemented promotional strategies via social media to increase online visibility. Created a digital marketing plan to support company growth and brand awareness.

Education

Bachelor’s degree in E-Business (Business analysis, Marketing, E-Commerce) / Business Process Management - IT Project Management at EPHEC High School

September 1, 2020 - September 1, 2024